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- Tasks: Lead and inspire a team of Sales Account Managers to drive performance and service excellence.
- Company: Join a reputable Aviation Supplier known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working options, and early finishes on Fridays.
- Why this job: Be part of a collaborative team that values your leadership and problem-solving skills in the aviation industry.
- Qualifications: Proven management experience, strong aviation knowledge, and proficiency in Excel required.
- Other info: This role offers a dynamic work environment with opportunities for process improvement.
The predicted salary is between 32000 - 44000 £ per year.
Do you excel at managing teams, driving performance, and ensuring exceptional customer service? If so, we have an exciting opportunity for you! We are recruiting on behalf of a reputable Aviation Supplier, who are seeking a Customer Service Manager to join their team in Horsham. This pivotal role involves managing a team of 4-5 Sales Account Managers, improving processes, setting and monitoring KPIs, SLAs, and conducting one-to-one reviews. Key Responsibilities Lead and inspire a team of Sales Account Managers, driving individual and team performance. Establish and monitor KPIs, SLAs, and team objectives to ensure service excellence. Handle escalated customer issues to ensure swift and satisfactory resolutions. Analyse team statistics and performance data, compiling comprehensive reports using Excel. Identify opportunities to streamline processes and improve workflows. Foster a collaborative and high-performing team environment. Requirements Proven management experience, ideally leading customer service or sales account teams. Strong background in the aviation industry, with excellent product knowledge. Solid understanding of export processes and regulations. Proficiency in Excel and data analysis for reporting. Excellent communication and problem-solving skills. Package £38,000 – £40,000 per annum DOE. Monday to Thursday, 8:30 AM – 5:00 PM; early finish on Fridays at 4:15 PM. Hybrid working options available. Join a supportive, forward-thi…
Customer Service Manager employer: Pertemps Crawley Perms
Contact Detail:
Pertemps Crawley Perms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Make sure to highlight your leadership experience in customer service or sales account teams during your conversations. Share specific examples of how you've driven performance and improved team dynamics.
✨Tip Number 2
Familiarize yourself with the aviation industry and its regulations. Being able to discuss current trends or challenges in the sector will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Prepare to discuss your experience with KPIs and SLAs. Be ready to explain how you've set, monitored, and achieved these metrics in previous roles, as this is crucial for the position.
✨Tip Number 4
Showcase your analytical skills by discussing how you've used Excel for reporting and data analysis. Providing examples of how you've utilized data to drive decisions will set you apart from other candidates.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience, particularly in customer service or sales account teams. Emphasize any relevant achievements and skills that align with the aviation industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead teams. Mention specific examples of how you've driven performance and improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and data analysis. Provide examples of how you've used these skills to compile reports and analyze performance data.
Showcase Problem-Solving Abilities: Demonstrate your excellent communication and problem-solving skills by including examples of how you've handled escalated customer issues and ensured satisfactory resolutions in the past.
How to prepare for a job interview at Pertemps Crawley Perms
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, focusing on how you inspired and motivated your team to achieve their goals.
✨Demonstrate Industry Knowledge
Since the role is in the aviation industry, make sure to highlight your understanding of aviation products and export processes. This will show that you are not only qualified but also passionate about the field.
✨Prepare for Data Analysis Questions
You will need to analyze team statistics and performance data. Brush up on your Excel skills and be ready to discuss how you've used data analysis in past roles to drive improvements.
✨Emphasize Problem-Solving Abilities
Handling escalated customer issues is a key responsibility. Prepare examples of challenging situations you've faced and how you resolved them effectively, showcasing your communication and problem-solving skills.
