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For Companies At a Glance
- Tasks: Welcome guests, handle inquiries, and manage reservations for an unforgettable stay.
- Company: The Lensbury is a stunning riverside hotel and leisure club in Teddington, London.
- Benefits: Enjoy free meals, 28 days holiday, gym access, and discounts on stays and spa treatments.
- Why this job: Join a vibrant team, enhance guest experiences, and enjoy a beautiful work environment.
- Qualifications: Previous reception experience and excellent customer service skills are essential.
- Other info: Opportunities for apprenticeships and a company pension scheme available after three months.
The predicted salary is between 20000 - 30000 £ per year.
About us
Part of London + Regional Hotels, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our Food & Beverage and Spa offerings.
Key Responsibilities:
- Provide all members and guests of The Lensbury with a warm and efficient welcome
- Deal efficiently with enquiries from members and guests in person and on the telephone
- Make reservations, operating computerised advance reservations system
- Process all financial procedures, ensuring accuracy and security at all times
- Adhere to all department standards of performance
What are we looking for?
- Previous hotel reception experience
- Ability to converse effectively and competently with guests, members and staff
- Excellent customer service skills and telephone manner
- Accurate typing skills and knowledge of Word
- Knowledge of Reservations systems software is an advantage (preferably Opera)
What's in it for you?
On commencement of employment:
- Access to Hospitality Rewards; our online benefits platform
- Access to our Employee Assistance Programme (EAP) via Hospitality Rewards
- 28 days holiday including public holidays per annum (pro-rata if part-time)
- Free parking onsite
- Free meals per shift
- Refer a Friend incentive
- Eligible to participate in Elite Performers; our Recognition & Reward scheme
After your successful 30 day probationary review, you will be issued with your Team Member access card which unlocks the following benefits:
- Complimentary use of the following leisure facilities, subject to business levels:
- Gym
- Swimming Pool
- Tennis Courts (excluding grass courts)
- Non-motorised Watersports equipment
After 3 months service you can access:
- Apprenticeship opportunities in partnership with Umbrella Training
- Company Pension Scheme: Employee Contribution 5%; Employer Contribution 3%
- Cycle to Work Scheme
The Lensbury Club Londons Riverside Resort
The Lensburys exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London. Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant. Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensburys facilities, enhanced by the location and beautiful surroundings. For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. Its an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.
Hotel Receptionist employer: The Lensbury Resort
Contact Detail:
The Lensbury Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the local area and attractions around Teddington. This knowledge will help you engage with guests and provide them with recommendations, enhancing their overall experience.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various guest inquiries and complaints effectively.
✨Tip Number 3
If you have access to any hotel management software, like Opera, take some time to learn its features. Familiarity with such systems can give you an edge during the interview process.
✨Tip Number 4
Network with current or former employees of The Lensbury or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or customer service. Emphasise skills such as effective communication, customer service excellence, and any familiarity with reservation systems like Opera.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you provided exceptional guest service and how you can contribute to The Lensbury's reputation.
Highlight Relevant Skills: In your application, clearly outline your typing skills, telephone manner, and any previous experience with financial procedures. This will demonstrate your capability to handle the responsibilities of the role effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at The Lensbury Resort
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled guest inquiries or resolved issues in the past, demonstrating your commitment to creating memorable experiences.
✨Familiarise Yourself with the Hotel's Offerings
Before the interview, research The Lensbury and its facilities. Understand their leisure club, restaurant, and spa services so you can confidently discuss how you would promote these offerings to guests during your role.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice speaking clearly and confidently about your previous experiences, and be ready to engage in role-play scenarios that may arise during the interview, such as handling a difficult guest.
✨Demonstrate Your Technical Proficiency
Since knowledge of reservation systems like Opera is advantageous, brush up on any relevant software skills you have. Be prepared to discuss your typing accuracy and any experience with computerised booking systems to show you're tech-savvy.
