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- Tasks: Manage customer payments and resolve queries to ensure timely receivables.
- Company: Join Cleveland Cable Company, the UK's largest cable supplier with a global presence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team that values communication and problem-solving skills.
- Qualifications: Strong organisational and customer service skills; experience with Microsoft products is a plus.
- Other info: Salary is negotiable based on experience.
Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets. In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global. Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier and retail e-commerce website.
We are currently looking for a Credit Controller to join our expanding busy Credit Control Team in Middlesbrough. The purpose of the job role is to be responsible for the day to day receivables management of a portfolio of "owned" customers, ensuring that insofar as possible payments are received in line with individual customer assigned payment terms. Contact customers whose payments have fallen into default, securing prompt resolution and reinforcing future payment expectations. Ensure that customer queries are promptly recorded and either acted upon or passed out for resolution, keeping the customer advised of progress with clear communications. Maintain a detailed history of customer contact activity, promises and outcomes. Minimise bad debt exposure by promptly identifying and reporting detrimental changes in customer behaviours. Safeguard the transactional integrity of individual accounts whilst minimising levels of unallocated receipts.
Key Responsibilities (may include some or all of the following):
- Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment.
- Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary.
- Clearly and promptly record all conversations and other correspondence on the customer account.
- Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor.
- Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions.
- Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
- Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation.
- Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon.
- Where appropriate, contact customers ahead of payment due dates to ensure all relevant invoices and other information/paperwork has been received.
- Contribute to the smooth running of the department and team by ensuring any problems or issues are brought to the attention of the Team Supervisor and Manager and offering suggestions and ideas for improvement.
- Assist in other areas as required.
Key Accountabilities:
- Performance against individual, team and departmental KPI and other targets.
- Prompt and accurate record keeping.
- The transactional integrity of specific sales ledger accounts, including the timely and accurate resolution of unallocated cash.
- The prompt identification and referral of credit risk issues.
- The prompt identification and referral of unresolved queries that are holding up payments.
Key Skills / Attributes:
- Team player - able to work independently and with others to achieve common goals and targets.
- Highly organised and able to prioritise workloads within a very busy and fast-moving environment.
- Strong customer service skills.
- Strong negotiating skills; able to speak confidently to people at all levels.
- Persuasive; able to achieve results by influencing the actions of others.
- Ability to meet deadlines without compromising accuracy.
- Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc).
Salary is dependent on experience and negotiable.
Credit Controller employer: Cleveland Cable Co Ltd
Contact Detail:
Cleveland Cable Co Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Controller. Understanding the day-to-day tasks, such as managing receivables and resolving payment issues, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your negotiation skills. As a Credit Controller, you'll need to confidently communicate with customers about payments. Practising scenarios can help you feel more prepared for real-life conversations.
✨Tip Number 3
Showcase your organisational skills. In a busy environment, being able to prioritise tasks is crucial. Think of examples from your past experiences where you've successfully managed multiple responsibilities.
✨Tip Number 4
Research Cleveland Cable Company and its operations. Knowing about their branches and global reach can give you an edge in interviews, showing your genuine interest in the company and its mission.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Credit Controller position. Understand the key responsibilities and required skills to tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your customer service skills, organisational abilities, and any experience in credit control or finance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the responsibilities of the Credit Controller position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Credit Controller.
How to prepare for a job interview at Cleveland Cable Co Ltd
✨Showcase Your Customer Service Skills
As a Credit Controller, strong customer service skills are essential. Be prepared to discuss specific examples of how you've successfully resolved customer queries or disputes in the past. Highlight your ability to communicate clearly and maintain positive relationships, even in challenging situations.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. During the interview, share how you prioritise tasks and manage your workload effectively in a busy environment. You might want to mention any tools or methods you use to keep track of customer accounts and payment statuses.
✨Prepare for Negotiation Scenarios
Negotiating payment terms is a key part of being a Credit Controller. Be ready to role-play potential negotiation scenarios during the interview. Show that you can confidently influence others and achieve results while maintaining professionalism.
✨Familiarise Yourself with Relevant Software
Since the job requires proficiency in various Microsoft products and possibly other software, brush up on your skills before the interview. Be prepared to discuss your experience with these tools and how they can help you manage customer accounts and records efficiently.
