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- Tasks: Lead care teams, manage daily operations, and ensure high-quality support for children.
- Company: Salutem Children's Services provides exceptional support in nurturing environments for children and families.
- Benefits: Enjoy 24/7 emotional support, free online GP access, flexible pay, and gym discounts.
- Why this job: Join a globally recognised workplace focused on innovation and meaningful impact for children.
- Qualifications: 2 years of relevant experience and a Level 5 Diploma in Leadership and Management required.
- Other info: Potential bonuses of up to 20% based on performance; clear career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About The Company
At Salutem Children's Services, we provide exceptional support in nurturing environments, delivered by highly trained staff. Our focus on innovation and solution-based approaches ensures the best outcomes for the children and families we serve.
Our Values
- Supportive: Help every child reach their full potential.
- Ambitious: Strive for the best outcomes for every child.
- Loyal: Prioritise the well-being of children, families, and staff.
- Unique: Offer innovative, high-quality services tailored to children's needs.
- Transparent: Maintain an open and honest culture.
- Engaging: Collaborate with families, educators, and stakeholders.
- Meaningful: Encourage fulfilling and enriching lives for children.
Employee Benefits
- Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
- Medical Support: Free online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
- Financial Support: Flexible pay, utility bill savings, Money Helper, and Life Assurance.
- Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.
About The Role
As a Service Manager, you will lead and manage our care teams, ensuring exceptional care and support for our children and young people. You'll oversee daily operations, ensuring compliance with regulations, and fostering a trauma-informed, quality-focused, and supportive environment.
Why Choose Salutem?
- Global Recognition: Proud to be a Global Top 100 Inspiring Workplace.
- Innovative Approach: Partnered with Innovating Minds to deliver trauma-informed care.
- Clear Progression: Transparent career pathways and pay bandings.
- Specialised Support: Focus on children with emotional, behavioral, and learning needs.
- Manager Bonus Scheme: Our esteemed Management Bonus Scheme rewards excellence based on key performance indicators, with potential bonuses of up to 20%.
Responsibilities:
- Staff Management: Oversee recruitment, deployment, and management of staff.
- Service Delivery: Ensure high-quality care and evidence-based outcomes for young people.
- Compliance: Maintain regulatory and statutory compliance.
- Team Leadership: Support and manage the senior management team.
- Budget Management: Operate within budget and achieve high inspection ratings.
- Strategic Planning: Work on forward vision and strategic planning with the Regional Director.
- Quality Assurance: Audit care provision quality.
- Child-Centered Care: Ensure detailed assessments and care plans.
- Effective Communication: Foster teamwork and maintain productive meetings.
- Partnership Building: Develop relationships with authorities and professionals.
- Business Planning: Lead business planning and budget processes.
- Health & Safety: Ensure a safe environment and compliance with health and safety legislation.
- Performance Management: Induct, supervise, appraise, and develop staff.
- Financial Management: Maintain effective budgetary and petty cash systems.
- Service Development: Continuously review and develop the service plan.
- Staff Well-being: Support staff health, motivation, and engagement.
- Training Compliance: Ensure staff are trained and qualified.
- Incident Management: Investigate incidents and represent management on disciplinary panels.
- Stay Informed: Keep up-to-date with childcare trends, legislation, and best practices.
Qualifications:
- Experience: At least 2 years in a relevant position and 1 year in a supervisory role within the last 5 years.
- Education: Level 5 Diploma in Leadership and Management for Residential Childcare or equivalent.
Join us at Salutem for a rewarding career change, making a meaningful impact on the lives of children and young people.
Service Manager employer: Salutem Shared Services
Contact Detail:
Salutem Shared Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with Salutem Children's Services' values and mission. When you understand their focus on supportive, ambitious, and unique care, you can tailor your conversations to reflect these principles during interviews or networking opportunities.
✨Tip Number 2
Highlight your experience in managing teams and delivering high-quality care. Be prepared to discuss specific examples of how you've led staff, ensured compliance, and improved service delivery in previous roles, as this will resonate well with the responsibilities of a Service Manager.
✨Tip Number 3
Network with professionals in the childcare sector, especially those who have experience in trauma-informed care. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Stay updated on current trends and legislation in childcare. Being knowledgeable about recent developments will not only help you in interviews but also demonstrate your commitment to providing the best outcomes for children and families, aligning with Salutem's mission.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with Salutem Children's Services' values such as being supportive, ambitious, and transparent. Reflect these values in your application to show alignment with their mission.
Highlight Relevant Experience: Emphasise your experience in staff management and service delivery. Provide specific examples of how you've ensured high-quality care and compliance in previous roles.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to highlight your qualifications, particularly your Level 5 Diploma in Leadership and Management for Residential Childcare. Make sure to address the key responsibilities mentioned in the job description.
Showcase Your Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've successfully managed teams, supported staff well-being, and contributed to strategic planning in past positions.
How to prepare for a job interview at Salutem Shared Services
✨Understand the Company Values
Familiarise yourself with Salutem Children's Services' core values such as being supportive, ambitious, and transparent. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading care teams. Highlight your previous leadership experiences, focusing on how you've successfully managed teams, improved service delivery, and ensured compliance with regulations. Use specific examples to illustrate your impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills in challenging situations. Think of scenarios where you had to manage incidents or conflicts, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Commitment to Child-Centered Care
Emphasise your understanding of child-centered care and trauma-informed approaches. Discuss how you have implemented these practices in your previous roles and how you plan to continue this focus at Salutem, ensuring the best outcomes for children and young people.
