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- Tasks: Design and improve IT service management processes with a focus on customer satisfaction.
- Company: Join LA International, an award-winning consultancy known for excellence in IT recruitment.
- Benefits: Enjoy flexible working with one day remote per week and a competitive rate outside IR35.
- Why this job: Be part of a prestigious project that enhances IT services while gaining valuable experience.
- Qualifications: Bachelor's degree in IT or related field; ITIL v4 Foundation certification required.
- Other info: Must hold DV clearance or be willing to undergo a higher level of security clearance.
The predicted salary is between 48000 - 72000 £ per year.
The Service Consultant is responsible for designing, implementing, and improving IT service management (ITSM) processes in accordance with ITIL best practices. The role involves working closely with stakeholders to ensure IT services are efficient, customer-focused, and aligned with business objectives.
Key Responsibilities:
- Service Design & Strategy: Develop and optimize IT service strategies, ensuring they align with business goals.
- Stakeholder Collaboration: Work closely with business units, technical teams, and external vendors to ensure service requirements are met.
- Performance Monitoring & Reporting: Track service performance metrics, analyze trends, and recommend improvements.
- Risk & Compliance Management: Ensure services meet regulatory, security, and compliance standards.
- Customer Experience Enhancement: Advocate for continuous improvement in service quality and customer satisfaction.
- Automation & Innovation: Identify opportunities to automate service processes and enhance efficiency.
Key Skills & Qualifications:
- Education: Bachelor's degree in IT, Computer Science, Business, or related field.
- Certifications: ITIL v4 Foundation (mandatory); ITIL Intermediate or Expert preferred.
- Experience: 3-7 years in IT service management, service design, or consulting roles.
- Preferred Experience: Prior experience in large enterprise IT environments.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum of 18 weeks.
Service Design Consultant - DV Cleared employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Consultant - DV Cleared
✨Tip Number 1
Make sure you have a solid understanding of ITIL best practices, as this role heavily relies on them. Brush up on your knowledge of service design and management processes to demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the IT service management field, especially those who have experience with DV clearance. They can provide insights into the application process and may even refer you to opportunities within their organisations.
✨Tip Number 3
Familiarise yourself with the specific challenges and requirements of large enterprise IT environments. Being able to discuss relevant experiences or case studies will set you apart from other candidates.
✨Tip Number 4
Prepare for potential interviews by practising how to articulate your approach to stakeholder collaboration and performance monitoring. Highlighting your ability to enhance customer experience through innovative solutions will be key.
We think you need these skills to ace Service Design Consultant - DV Cleared
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Service Design Consultant position. Make sure you understand the key responsibilities and required qualifications, especially the importance of ITIL best practices and DV clearance.
Tailor Your CV: Customise your CV to highlight relevant experience in IT service management and service design. Emphasise any certifications, particularly ITIL v4 Foundation, and showcase your ability to work with stakeholders and improve service quality.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the specific requirements of the role. Mention your understanding of compliance and risk management, and express your enthusiasm for enhancing customer experience.
Highlight Security Clearance Experience: If you have prior experience with high-level security clearance, make sure to mention it prominently in your application. This is crucial for this role, so demonstrate your familiarity with the clearance process and its importance.
How to prepare for a job interview at LA International
✨Understand ITIL Best Practices
Make sure you have a solid grasp of ITIL principles, as this role heavily relies on them. Be prepared to discuss how you've applied these practices in previous roles and how they can benefit the organisation.
✨Showcase Stakeholder Collaboration Skills
This position requires working closely with various stakeholders. Prepare examples of past experiences where you successfully collaborated with different teams or external vendors to meet service requirements.
✨Demonstrate Analytical Thinking
Since performance monitoring and reporting are key responsibilities, be ready to discuss how you've tracked service metrics in the past. Highlight any trends you've identified and improvements you've recommended based on your analysis.
✨Highlight Experience with Compliance Standards
Given the importance of risk and compliance management in this role, be prepared to talk about your experience ensuring services meet regulatory and security standards. Discuss any specific frameworks or regulations you've worked with.
