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- Tasks: Join our team as a Sales Administrator, processing online orders and managing customer interactions.
- Company: We're a large independent retailer in Milton Keynes, offering a friendly and supportive work environment.
- Benefits: Enjoy a competitive salary of £24,500 pa and opportunities for skill development.
- Why this job: Be part of a dynamic team where your organisational skills can shine and make a real impact.
- Qualifications: We're looking for organised individuals with good communication skills and experience in customer service.
- Other info: Office-based role with a focus on teamwork and customer satisfaction; adjustments can be made to support you.
Based in Milton Keynes
Salary - £24,500 pa
Office based
Our client based in Milton Keynes is a large independent retailer, offering a small and friendly team with scope to develop your skills and experience.
We are looking for a highly organised and customer focused ecommerce coordinator. This role involves processing online orders, managing customer interactions via phone, chat and email, ensuring the smooth communication between suppliers, partners and branches throughout the UK.
- Order Processing & Coordination
- Handling orders from receipt to delivery
- Dealing with customer queries regarding their orders, enquiries about product and services
- Communicate effectively with suppliers and partners
- Dealing with stock queries and return of stock
- Calling existing customers to book appointments for sales or services
- Following up on leads from marketing campaigns, website enquiries and past customers
- Maintain accurate records on the CRM system
- Dealing with quotations and converting quotations
Good communication skills, able to engage with people of all levels. The ability to multitask and manage workload efficiently in a fast paced environment. Good use of systems to include Microsoft Office.
Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed.
Altitude-Recruitment Limited is acting as an Employment Agency and Employment Business.
Sales Administrator employer: Altitude-Recruitment Limited
Contact Detail:
Altitude-Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage more effectively with customers and demonstrate your knowledge during any interactions.
✨Tip Number 2
Brush up on your CRM skills. Since maintaining accurate records is crucial for this role, being proficient in CRM systems will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills. As you'll be dealing with customers and suppliers, being able to convey information clearly and professionally will be key to your success in this position.
✨Tip Number 4
Prepare for a fast-paced environment by developing your multitasking abilities. Think of examples from your past experiences where you've successfully managed multiple tasks at once, as this will be important in your role.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration and customer service. Emphasise your organisational skills and any experience with e-commerce or CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, such as handling customer queries or managing orders.
Highlight Communication Skills: Since the role requires effective communication with customers and suppliers, provide examples in your application that demonstrate your strong verbal and written communication skills.
Showcase Multitasking Abilities: In your application, illustrate your ability to multitask and manage workloads efficiently. Use examples from previous roles where you successfully handled multiple responsibilities in a fast-paced environment.
How to prepare for a job interview at Altitude-Recruitment Limited
✨Showcase Your Organisational Skills
As a Sales Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the fast-paced environment they mentioned.
✨Demonstrate Customer Focus
Since the role involves managing customer interactions, be ready to discuss your approach to customer service. Share specific instances where you resolved customer queries or improved their experience, highlighting your communication skills.
✨Familiarise Yourself with CRM Systems
The job requires maintaining accurate records on a CRM system. If you have experience with any CRM software, mention it during the interview. If not, express your willingness to learn and adapt quickly to new systems.
✨Prepare for Role-Playing Scenarios
You might be asked to role-play a customer interaction or a situation involving order processing. Practise how you would handle common scenarios, focusing on clear communication and problem-solving skills to impress your interviewers.
