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For Companies At a Glance
- Tasks: Engage with clients through calls, enhancing their experience with tailored recommendations.
- Company: Join a top provider of accounting and business solutions for contractors and freelancers in the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a customer-first culture that values innovation and excellence.
- Qualifications: Confident communicators with sales skills and a proactive mindset are encouraged to apply.
- Other info: Ideal for those who thrive in fast-paced, target-driven settings.
About the company
We're partnered with a leading provider of accounting, payroll, and business solutions, supporting contractors, freelancers, and businesses across the UK. Our focus is on delivering exceptional customer service and ensuring our clients have access to the best financial tools to succeed. With a reputation for excellence, we pride ourselves on innovation, compliance, and putting our customers first.
About the Role
As a Customer Experience Consultant, you will play a key role in helping our existing customers get the most out of our services. Your primary responsibility will be to engage with current clients via outbound calls, identifying opportunities to enhance their experience by recommending additional products or services tailored to their needs. This is a fast-paced role where you will proactively reach out to customers who may not be expecting your call, explain relevant solutions, and deliver a seamless, one-call resolution whenever possible. You will also be responsible for managing your own workload, updating internal databases, and working closely with various teams across the business.
What We’re Looking For
We are looking for confident, proactive, and customer-focused individuals who thrive in a sales-driven environment. The ideal candidate will have:
- Excellent communication skills – able to explain services clearly and professionally.
- Ability to think on your feet – handling queries and objections with confidence.
- Experience working towards KPIs – in a fast-paced or target-driven environment.
- Strong sales or consultative skills – experience in upselling or cross-selling is a plus.
- A positive and resilient mindset – comfortable with outbound calls and engaging with customers.
- Strong organisational skills – ability to manage a pipeline of customers efficiently.
- A team player attitude – collaborative and adaptable to change.
Key Responsibilities
- Making outbound calls to existing customers to discuss their current service and introduce additional benefits.
- Identifying and explaining value-added products that suit each customer’s unique needs.
- Managing a personal pipeline to ensure follow-ups and conversions are maximized.
- Handling objections professionally and providing a smooth, informative experience.
- Updating internal systems with accurate customer data and call records.
Contractor Experience Consultant employer: CMR Jobs Limited
Contact Detail:
CMR Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contractor Experience Consultant
✨Tip Number 1
Familiarise yourself with our services and products before applying. Understanding what we offer will help you engage confidently with potential customers and demonstrate your proactive approach during the interview.
✨Tip Number 2
Practice your communication skills by role-playing outbound calls with a friend. This will help you get comfortable with explaining services clearly and handling objections, which are crucial for the Contractor Experience Consultant role.
✨Tip Number 3
Research common customer queries and objections in the accounting and payroll industry. Being prepared to address these will show your initiative and readiness to provide exceptional customer service.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Contractor Experience Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you've engaged with clients, handled objections, or worked towards KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities of the Contractor Experience Consultant position.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that demonstrates your ability to explain complex information clearly and professionally.
Highlight Teamwork and Adaptability: Mention experiences where you successfully collaborated with others or adapted to changes in a fast-paced environment. This will show that you are a team player, which is essential for this position.
How to prepare for a job interview at CMR Jobs Limited
✨Showcase Your Communication Skills
As a Contractor Experience Consultant, excellent communication is key. Prepare to demonstrate your ability to explain services clearly and professionally during the interview. Consider practising common scenarios where you might need to clarify complex information.
✨Prepare for Objections
Since you'll be handling queries and objections, think of potential challenges you might face during calls. Prepare responses that show your confidence and ability to think on your feet. Role-playing with a friend can help you get comfortable with this.
✨Highlight Your Sales Experience
If you've had experience in upselling or cross-selling, make sure to highlight this during your interview. Share specific examples of how you successfully identified customer needs and recommended additional products or services.
✨Demonstrate Organisational Skills
Managing a personal pipeline is crucial in this role. Be ready to discuss how you prioritise tasks and manage your workload effectively. You could mention tools or methods you use to stay organised and ensure follow-ups are maximised.
