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- Tasks: Join a vibrant team to manage customer orders and logistics.
- Company: A dynamic company offering a delicious product line and a supportive work environment.
- Benefits: Enjoy training opportunities, career development, and a friendly team culture.
- Why this job: Perfect for those who love teamwork and want to grow in customer service.
- Qualifications: 6 months of office experience; a strong work ethic and eagerness to learn are essential.
- Other info: Refer a friend for a chance to earn a £100 voucher upon their successful placement.
Are you someone who is passionate about delivering great customer service? Do you have at least 6 months commercial office experience and are now looking for your next career move, somewhere where you can join a positive and upbeat team and a company who will train you and develop your existing skills?
My client, who offers a tasty product line, is now seeking a bright and driven person to join their customer team. This is a tight-knit department, where teamwork definitely makes the dream work!
The position will involve liaising with B2B customers, order processing, and managing logistical and delivery issues. Training will be given where needed and prospects for further development are good.
Responsibilities:- Process all sales orders and related activities
- Input into ERP system
- Pre-and post-sales orders administration, including issuing relevant documentation
- Liaise with relevant departments to ensure customer expectations are fulfilled
- Monitor updated delivery dates against customers’ requirements ensuring the Company meets the requirements deadlines
- Communication with customers
- Quotations, acknowledging orders, updating on the progress of the orders
- Following up any queries or concerns that a client may have regarding their orders
- Investigating and replying to customer complaints related to damages, late deliveries or any other logistic issues
- Arranging returns and processing any customer complaints
- Logistics administration
- Liaise with customers and third parties to organise consignments domestically and internationally, ensuring customer expectations are fulfilled
- Liaise with external carriers and schedule deliveries effectively
- Prepare and complete shipping manifests and other logistics documentation
- Troubleshoot day-to-day issues regarding customers' deliveries
- Monitor and measure service levels using client and supplier information
- Some commercial office experience, either from customer service, logistics or similar
- Strong work ethic
- True team player
- Ability to learn quickly and want to develop your career
Is this a great opportunity for you? Apply today!
If you’re interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.
Customer Service Administrator employer: Uxbridge Employment Agency
Contact Detail:
Uxbridge Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company’s product line and customer service philosophy. Understanding what they offer and how they approach customer satisfaction will help you align your responses during interviews.
✨Tip Number 2
Brush up on your logistics knowledge, especially regarding order processing and delivery management. Being able to discuss relevant experiences or scenarios where you've successfully handled similar tasks can set you apart.
✨Tip Number 3
Showcase your teamwork skills by preparing examples of how you've collaborated effectively in previous roles. This position values a tight-knit team environment, so demonstrating your ability to work well with others is crucial.
✨Tip Number 4
Prepare questions that reflect your interest in career development within the company. Asking about training opportunities and growth prospects shows that you're serious about your future with them.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service or logistics. Emphasise any specific skills that align with the job description, such as order processing and communication with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to be part of a team. Mention your commercial office experience and how it has prepared you for this role.
Highlight Teamwork Skills: Since the job emphasises teamwork, include examples in your application that demonstrate your ability to work collaboratively in a tight-knit environment. This could be from previous roles or projects.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your CV and any other required documents through our website, and double-check for any specific requirements mentioned in the job listing.
How to prepare for a job interview at Uxbridge Employment Agency
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Highlight Your Teamwork Skills
Since this position emphasises teamwork, be prepared to discuss how you've successfully collaborated with others in previous roles. Mention any specific projects or situations where working as part of a team led to positive outcomes.
✨Prepare for Logistics Questions
Given the logistics aspect of the role, brush up on basic logistics terminology and processes. Be ready to answer questions about how you would handle delivery issues or manage customer expectations regarding order fulfilment.
✨Demonstrate Your Willingness to Learn
The company values candidates who are eager to develop their skills. During the interview, convey your desire for personal growth and mention any relevant training or courses you’ve undertaken to enhance your abilities.
