Community Safety Manager

Community Safety Manager Location: Birmingham, Castle Vale Salary: £35,424 per annum Position Type: Full Time Contract Type: Permanent Closing Date: Friday 04 April 2025 The Community Safety Manager will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management. You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation. The Community Safety Manager is a professional role and we’re looking for someone willing to commit to the position and the ever-changing landscape of housing management. We’re building a new, strong team and we want you to be part of this. As a Community Safety Manager, you will: Proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job. Manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB. Work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams. Work with other teams and stakeholders to really help customers be involved in our service delivery. Manage ASB cases, supporting victims and seeking enforcement remedies where appropriate. Negotiate and mediate low level neighbour disputes. The successful Community Safety Manager will have: Experience in a Housing Management environment within Social Housing or similar transferable skills. Experience of working with customers from diverse backgrounds tackling complex housing issues. Ability to communicate effectively and adapt style to meet the needs of the recipient. Ability to meet deadlines and to monitor