Internal Account Manager

Are you passionate about building strong customer relationships and providing exceptional service? Hambaker Pipelines is seeking a dynamic Internal Account Manager to join our growing sales team. In this role, you'll play a key part in supporting and expanding our customer base, working closely with merchants and contractors across the UK.

As the primary point of contact for a select group of clients, you'll ensure they receive top-notch service and effective account management. Your role will involve building long-lasting relationships and making sure we remain their first choice. If you're someone who thrives on delivering outstanding customer service, this role is for you.

Hambaker Pipelines designs and manufactures high-quality products for the water and wastewater industries. We offer a wide range of products including pipelines, fittings, manhole covers, and more, serving both the utility and mechanical & electrical sectors.

This is a full-time, permanent position based at our Dukinfield office, with a hybrid working arrangement that allows you to split your time between working from the office and working from home.

What We’re Looking For:

• Previous experience in sales or account management, with the ability to build and maintain strong customer relationships.
• A proactive mindset with a strong desire to go above and beyond for your clients.
• You should be comfortable working with a variety of people.
• Our team culture is collaborative and fun. We’re looking for someone who will integrate well into a supportive and dynamic team environment.
• You’ll ask the right questions and actively seek out answers when needed.
• Proficiency with IT systems like Microsoft Office (Teams, Excel, Outlook) is essential for the role. SAP experience is preferable but not essential.

Key Responsibilities:

• Manage a portfolio of customers, including contractors and merchants. You will handle inquiries, provide quotations, and follow up effectively to ensure customer satisfaction.
• Accurately input orders into the SAP system, managing the process from initial enquiry to payment – ensuring everything is error-free and completed on time.
• Work closely with external sales teams to deepen customer relationships, identify sales opportunities, and enhance product knowledge.
• Liaise with internal teams, including manufacturing, dispatch, and finance, to ensure smooth operations and prompt payment.

Why Choose Us?

• Growth Opportunity: You’ll be joining a well-established company with a strong reputation in the industry.
• Work-Life Balance: Enjoy the flexibility of a hybrid work setup, splitting your time between the office and working from home.
• Supportive Culture: We value our people and foster a team-oriented environment.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

We’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can’t promise to meet every request when we’re recruiting. But we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!