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- Tasks: Help customers with queries via phone and email while maintaining accurate records.
- Company: Join Propel Finance, a leading independent finance house supporting SMEs since 1996.
- Benefits: Enjoy 25 days leave, hybrid working, gym membership, and more perks!
- Why this job: Be part of a collaborative team that values your ideas and fosters growth.
- Qualifications: Customer service experience and IT skills are essential; finance background is a plus.
- Other info: Hybrid role with modern offices in Newport, London, and Manchester.
The predicted salary is between 24000 - 36000 £ per year.
Propel Finance was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, Propel has grown to become one of the UK’s largest, independent finance houses. We have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology. From this continued success we are now looking to recruit a Customer Service Advisor to allow us to continue our exciting growth plans. Our aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of?
As a Customer Service Advisor, you will play a key role in delivering an excellent customer journey during the length of a customer’s agreement.
Role responsibilities:- Resolve customer queries over the phone and email in a professional and timely manner.
- Maintain thorough and accurate agreement records within their bespoke administration system.
- Build and maintain a strong knowledge of core leasing products and services in asset finance.
- Provide support to customers regarding future and past transactions on their agreement.
- Responsible for the correct collection of customer payments.
- Manage any incoming payments to customer accounts and administer customer refunds.
- Customer service experience with excellent verbal and written communication skills.
- IT literate – Word, Excel, Outlook.
- Attention to detail and accuracy.
- Previous administration experience within the financial services industry would be beneficial.
So, why would you want to work here? We have a great working environment and we’re an ambitious business. We achieve so much because of our people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It’s a truly collaborative place to work. At Propel, we embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you’ll never be too far away from colleagues. This is a hybrid role, with 2 days per week in the Newport office, giving you the best of both worlds.
Benefits you can expect:- 25 days annual leave + bank holidays.
- 2 additional days holiday after 5 years’ service.
- Birthday day off.
- Opt in private medical insurance.
- Subsidised gym membership at £18.75 a month.
- Cycle to work scheme.
- Electric car scheme.
- Buy annual leave scheme.
- Half day seasonal shopping.
- Auto enrolment pension – 3% employer contribution subject to eligibility.
- Life assurance 3 x basic salary.
- Employee assistance programme available 24/7.
- Company events and reward schemes.
We are proud to be a member of Stonewall’s Diversity Champions programme and are committed to improving workplace inclusion.
Locations
Customer Service Advisor employer: Propel Finance
Contact Detail:
Propel Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Propel Finance's core leasing products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves resolving customer queries over the phone and email, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've maintained accurate records in previous roles. This will highlight your ability to manage customer agreements effectively, which is crucial for this position.
✨Tip Number 4
Research Propel Finance's company culture and values. Being able to align your personal values with theirs during discussions can make a strong impression and show that you're a good fit for their collaborative environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant IT literacy. Use bullet points for clarity and focus on achievements that demonstrate your ability to resolve queries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Propel Finance's mission of enhancing customer experiences.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Service Advisor role.
How to prepare for a job interview at Propel Finance
✨Know the Company
Before your interview, take some time to research Propel Finance. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've resolved customer queries and maintained strong relationships, as this role heavily relies on excellent communication and problem-solving abilities.
✨Familiarise Yourself with Financial Services
Since previous administration experience within the financial services industry is beneficial, brush up on relevant terminology and processes. This knowledge will help you feel more confident during the interview and demonstrate your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you are engaged and serious about the position, and it can also help you determine if Propel Finance is the right fit for you.
