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- Tasks: Lead and motivate a dynamic customer service team while ensuring smooth daily operations.
- Company: Join a fantastic business in Portsmouth with great growth opportunities.
- Benefits: Enjoy 25 days holiday, hybrid working, health plans, and staff discounts.
- Why this job: Gain invaluable experience stepping up to Manager level and enhance your career in a tech-savvy environment.
- Qualifications: Previous experience as a Customer Service Supervisor or Team Leader is essential.
- Other info: Perfect for those passionate about tech and gaming!
Location: Portsmouth
Salary: up to £30,000
Are you an experienced Customer Service Supervisor looking to join a fantastic business with growth opportunities?
Customer Service Supervisor role overview:
Based in Portsmouth, our client is looking for an experienced Customer Services Supervisor to join their team on a full-time permanent basis. You will be responsible for a cross-functional team and will also step up to Manager level for a 9 month maternity cover, giving you invaluable experience to aid your future career progression.
What the Customer Service Supervisor role will involve:
- Leading cross-functional teams made up of 6 people – rising to 11 when covering maternity leave.
- Acting as a coach, mentor and motivator to your team.
- Keeping the day-to-day operations running smoothly by coordinating tasks, reviewing quotes, approving refunds and supporting with complaints.
What you’ll bring:
- Experience in a Customer Service Supervisor or Team Leader role.
- Strong IT skills including the full Microsoft package.
- Excellent people management skills and experience.
- An interest in the tech industry or pc-gaming.
Additional benefits and information:
- 25 days holiday plus bank holidays
- Hybrid working
- Health plan scheme
- EAP
- Staff discounts
If you think that you could hit the ground running in this role, we would love to hear from you! Please reach out to Chelsea at Liberty Recruitment Group.
Customer Service Supervisor employer: Liberty CL Recruitment
Contact Detail:
Liberty CL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Understanding what they stand for will help you align your answers during any interviews and show that you're a great fit for their team.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your leadership skills. Think about times when you successfully managed a team or resolved conflicts, as these will be key in showcasing your suitability for the role.
✨Tip Number 3
Brush up on your knowledge of the tech industry and PC gaming. Being able to discuss current trends or popular games can set you apart and show your genuine interest in the field.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service supervision or team leadership. Use specific examples that demonstrate your ability to lead teams and manage operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in the tech industry or PC gaming. Mention how your skills align with the responsibilities of the role, such as coaching and mentoring a team.
Highlight Relevant Skills: Emphasise your strong IT skills, particularly with the Microsoft package, and any experience you have with managing complaints or coordinating tasks. This will show that you are well-equipped for the day-to-day operations of the role.
Show Enthusiasm for Growth: Express your eagerness for career progression and how this role fits into your long-term goals. Mention the opportunity to step up to Manager level during maternity cover as a valuable experience that excites you.
How to prepare for a job interview at Liberty CL Recruitment
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and motivated teams in the past.
✨Demonstrate Problem-Solving Abilities
You'll need to handle complaints and coordinate tasks effectively. Think of specific situations where you resolved issues or improved processes, and be ready to share these during the interview.
✨Highlight Your IT Proficiency
Strong IT skills are essential for this role. Brush up on your knowledge of the Microsoft package and be ready to discuss how you've used technology to enhance customer service operations.
✨Express Your Passion for the Tech Industry
An interest in tech or PC gaming is a plus. Share your enthusiasm for the industry and any relevant experiences that demonstrate your knowledge and passion, as this can set you apart from other candidates.
