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- Tasks: Join us in delivering earwax removal services and providing exceptional customer care.
- Company: Boots is a leading healthcare provider committed to inclusivity and community well-being.
- Benefits: Enjoy competitive holidays, staff discounts, and a retirement savings plan.
- Why this job: Make a real impact in healthcare while learning valuable skills in a supportive environment.
- Qualifications: Five GCSEs or equivalent; healthcare experience is a plus but not required.
- Other info: Full training provided, including a Healthcare Advisor Programme.
The predicted salary is between 28800 - 43200 £ per year.
Previous experience is not required and full training will be provided.
About the opportunity:
Are you passionate about customer care and delivering Healthcare services? We are looking for team members who are passionate about Healthcare that are keen to learn a new skill and play a key role in delivering our new earwax removal service to the local community. You will go through specialist training to understand how to complete the ear wax removal process, including how to talk to customers about the process and using a camera to look inside the ear(s) before proceeding to remove the ear wax. You will also complete our healthcare training programme to enable you to advise on the healthcare counter customers with their healthcare needs.
Your role will be to greet customers, verify their details, complete an ear health questionnaire with the customer, look inside the ear(s) using a camera, and then to use specialist microsuction equipment to gently remove ear wax from the customers ear(s) to improve their hearing.
Your main duties will include:
- Greeting customers and verifying their details
- Clerical duties such as management of appointment booking process for the earwax removal service
- Explaining the earwax removal procedure to customers
- Removing earwax in line with current guidelines
- Recording clear and accurate medical notes
- Maintaining quality of service delivery by following Standard Operating Procedures and adhering to health and safety standards
- Ordering and maintaining adequate stock of requisite materials needed to deliver service
- Working with wider healthcare professionals (e.g. audiologists and GPs) to escalate queries and signposting into other healthcare services
You will go on the Healthcare Advisor Programme and support future Pharmacy Services in-store.
What you'll need to have:
- Five GCSEs or equivalent. It would be great if you had Healthcare experience however this isn't mandatory
- Motivated to complete theoretical training
- Excellent communication skills (verbal and written) to communicate with customers and other healthcare professionals
- Confident, Empathetic, approachable and able to interact sensitively
- Digitally savvy and comfortable using a smartphone
- A passion for customer care and working in Healthcare
- Prepared to learn and be comfortable in completing a Healthcare training programme at NVQ2 or equivalent
Benefits:
- Competitive holiday allowance (with the option to buy more)
- Boots Retirement Savings Plan
- Discretionary Christmas Gift Payment
- Generous staff discount
We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you.
Why Boots:
We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
As the heart of everything we do at Boots, it's with you, we can change for the better.
What's next:
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email. This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision.
Healthcare Clinic Specialist employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Clinic Specialist
✨Tip Number 1
Show your passion for healthcare during the interview. Share any personal experiences or stories that highlight your commitment to customer care and how you can make a difference in people's lives.
✨Tip Number 2
Familiarise yourself with earwax removal procedures and common healthcare practices. This will not only help you understand the role better but also demonstrate your eagerness to learn and adapt.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with customers and healthcare professionals, being able to explain procedures clearly and empathetically is crucial.
✨Tip Number 4
Be prepared to discuss your digital skills. As the role requires using a smartphone and possibly other technology, showcasing your comfort with digital tools can set you apart from other candidates.
We think you need these skills to ace Healthcare Clinic Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Healthcare Clinic Specialist position. This will help you tailor your application to highlight relevant skills and enthusiasm for customer care.
Highlight Relevant Skills: Even if you don't have direct healthcare experience, emphasise transferable skills such as excellent communication, empathy, and a passion for customer service. Mention any experience that showcases your ability to learn quickly and work with others.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your motivation to join the healthcare sector and your eagerness to learn. Use specific examples to demonstrate your commitment to customer care and how you align with the company's values.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a healthcare setting.
How to prepare for a job interview at BOOTS
✨Show Your Passion for Healthcare
Make sure to express your enthusiasm for working in the healthcare sector. Talk about why you want to help others and how you believe in the importance of customer care in healthcare services.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, prepare to showcase your verbal and written skills. You might be asked to explain a process or answer questions, so practice clear and concise explanations.
✨Be Ready to Discuss Learning and Adaptability
As full training will be provided, highlight your willingness to learn new skills. Share examples from your past where you successfully adapted to new situations or acquired new knowledge quickly.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the earwax removal service and the healthcare training programme. This demonstrates that you are proactive and genuinely interested in the position.
