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- Tasks: Lead onsite teams to ensure excellence in customer service and facilities management.
- Company: Join Native Communities, experts in creating thriving residential and commercial developments.
- Benefits: Enjoy perks like a pension scheme, employee assistance, and discounts on stays.
- Why this job: Be part of a vibrant team dedicated to building sustainable communities with soul.
- Qualifications: Experience in property, hospitality, or leisure management is essential.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients. This is an exciting opportunity to join our operational team as a Community Manager, based at our new site in Stevenage.
We are looking for a strong and vibrant leader to lead the onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing. You will be responsible for managing the residential operating budget and ensuring our team delivers a world-class customer experience throughout all touchpoints. You will work closely with the Regional Head of Operations to deliver business process improvements and build internal standard operating procedures for the site. You will be responsible for mobilising this site alongside our central mobilisation team and be pivotal in recruiting cross-functional operational teams to ensure the smooth running of the buildings once operational.
If you're ready to be our next Native, you'll probably:
- Have experience within BTR, property sector, hospitality or leisure industries at a manager level.
- Have a passion for customer service and ensuring excellence.
- Have a good understanding of the challenges and nuances of running a large building and estate.
- Have a good understanding of building operations and statutory obligations.
- Have a good understanding of health and safety regulations.
- Have a collaborative working style and strong leadership qualities to ensure that people follow your lead and buy into your vision.
- Have a bright, clear and calm communication style.
- Be organised with a methodical approach to tasks.
- Be able to work under pressure and meet tight deadlines.
- Ability to keep sensitive information highly confidential at all times.
About Us: We are Native Communities, we specialise in operating £3bn of mixed-use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time. Our people are our superpower; our team is our greatest strength. Join Native, and you'll work alongside the best and the brightest in property, hospitality, technology and marketing in an environment where your talents are valued, nurtured and developed.
As well as being able to call yourself a Native, here are some of the other great benefits of working with us:
- Company Pension Scheme provided by NEST
- Cycle to Work Scheme
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays!
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and it's integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you're a Native, your differences will make all the difference.
If you're as passionate as we are about people and beautiful buildings, we'd love to hear from you!
Community Manager employer: Native Residential
Contact Detail:
Native Residential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager
✨Tip Number 1
Familiarise yourself with the specific challenges of managing large residential buildings. Understanding the nuances of building operations and statutory obligations will give you an edge in discussions during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led teams in previous roles. Highlighting your collaborative working style and ability to inspire others will resonate well with our values.
✨Tip Number 3
Research Native Communities and our approach to creating sustainable communities. Being able to articulate how your personal values align with our mission will demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your experience in customer service and how you ensure excellence across all touchpoints. We value a strong passion for customer satisfaction, so be ready to share relevant success stories.
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, customer service, and leadership. Use specific examples that demonstrate your ability to manage teams and improve customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community management and your understanding of the challenges involved. Mention how your skills align with the responsibilities outlined in the job description.
Showcase Leadership Qualities: In your application, emphasise your leadership style and provide examples of how you've successfully led teams in previous roles. Highlight your collaborative approach and ability to motivate others.
Demonstrate Knowledge of Health & Safety: Include any relevant certifications or training related to health and safety regulations. Discuss your understanding of these regulations and how they apply to managing large buildings and estates.
How to prepare for a job interview at Native Residential
✨Showcase Your Leadership Skills
As a Community Manager, you'll need to demonstrate strong leadership qualities. Prepare examples of how you've successfully led teams in the past, focusing on your collaborative approach and ability to inspire others to follow your vision.
✨Understand the Industry
Familiarise yourself with the nuances of the property sector, particularly in Build to Rent (BTR) and hospitality. Be ready to discuss industry challenges and how your experience can help navigate them effectively.
✨Emphasise Customer Service Excellence
Since customer service is a key focus for this role, prepare to share specific instances where you've gone above and beyond to ensure a world-class customer experience. Highlight your passion for service and how it aligns with the company's values.
✨Prepare for Operational Questions
Expect questions about managing budgets, health and safety regulations, and building operations. Brush up on relevant regulations and be ready to discuss how you would implement standard operating procedures to enhance efficiency.
