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- Tasks: Supervise leisure facilities, assist guests, and organise activities for an unforgettable experience.
- Company: Join Foxhills Collection, a luxurious hotel and country club in Surrey, known for exceptional hospitality.
- Benefits: Enjoy competitive salary, pension scheme, complimentary Country Club membership, and staff discounts.
- Why this job: Be part of a vibrant team, promote health and fitness, and make a positive impact on guests' experiences.
- Qualifications: Customer service experience preferred; passion for fitness and strong communication skills required.
- Other info: Flexible hours, opportunities for career growth, and a supportive work environment await you!
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about health, fitness, and providing exceptional service to guests? Foxhills Collection is currently seeking a motivated and enthusiastic Leisure Supervisor to join our team and contribute to the success of our leisure facilities.
About Us: Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.
Responsibilities:
- Assist guests with the use of leisure facilities, including fitness centres, swimming pools and tennis courts.
- Provide excellent customer service by answering guest inquiries, providing information on facilities and services, and addressing any concerns or issues.
- Monitor the cleanliness and maintenance of leisure facilities, ensuring they meet health and safety standards.
- Assist with organizing and promoting leisure activities and events for guests, such as fitness classes, tournaments, and wellness programs.
- Conduct regular inspections of equipment and facilities to identify maintenance needs and safety hazards, reporting any issues to management.
- Collaborate with other departments to ensure seamless guest experiences and promote leisure facilities and services.
- Complete reception administration duties in a timely and effective manner.
- Assist in the training, motivation and coaching of the leisure assistants.
- Be the first point of support or escalation for queries and issues from guests and colleagues.
Requirements:
- Previous experience in a customer service role, preferably in a leisure, hospitality, or fitness environment.
- Passion for health, fitness, and providing exceptional service to guests.
- Strong communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays, as required by business needs.
- CPR and First Aid certification preferred.
Benefits:
- Competitive salary package.
- Company pension scheme.
- Enhanced Company Sick Pay, Maternity and Paternity.
- Opportunities for career advancement and professional development.
- Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
- Complimentary Country Club Membership for a partner/spouse and children after one year's service.
- Staff discounts on dining, including 50% off in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
- Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
- Employee assistance program, with 24/7 assistance available.
- Anniversary stay: a complimentary one night stay and breakfast for two at Foxhills.
- Birthday breakfast: a complimentary breakfast for you and one other at one of our restaurants.
- Colleague social events including an annual staff party.
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Leisure Supervisor employer: Foxhills
Contact Detail:
Foxhills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Supervisor
✨Tip Number 1
Familiarise yourself with the facilities at Foxhills Collection. Understanding the layout and offerings of the leisure facilities will help you engage confidently with guests and demonstrate your passion for health and fitness during the interview.
✨Tip Number 2
Network with current or former employees of Foxhills Collection. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a great fit for the team.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Highlight specific situations where you went above and beyond to assist guests, as this aligns perfectly with the role's focus on exceptional service.
✨Tip Number 4
Showcase your enthusiasm for promoting leisure activities. Think of creative ideas for events or classes that could enhance guest experiences, and be ready to share these during your interview to demonstrate your proactive mindset.
We think you need these skills to ace Leisure Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in leisure, hospitality, or fitness environments. Emphasise any roles where you provided exceptional service or managed leisure activities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and fitness. Mention specific experiences that demonstrate your ability to assist guests and manage leisure facilities effectively.
Highlight Relevant Skills: In your application, focus on key skills such as communication, teamwork, and problem-solving. Provide examples of how you've used these skills in previous roles to enhance guest experiences.
Show Enthusiasm for the Role: Convey your enthusiasm for the Leisure Supervisor position in both your CV and cover letter. Explain why you want to work at Foxhills Collection and how you can contribute to their success in providing exceptional service.
How to prepare for a job interview at Foxhills
✨Show Your Passion for Health and Fitness
Make sure to express your enthusiasm for health and fitness during the interview. Share any personal experiences or achievements related to fitness, as this will demonstrate your genuine interest in the role and align with the values of Foxhills Collection.
✨Prepare for Customer Service Scenarios
Since the role involves providing exceptional customer service, be ready to discuss past experiences where you successfully handled guest inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with Leisure Facilities
Research the leisure facilities at Foxhills Collection, including the gym, pools, and tennis courts. Being knowledgeable about these amenities will allow you to answer questions confidently and show that you are proactive and well-prepared.
✨Demonstrate Teamwork and Leadership Skills
As a Leisure Supervisor, you'll need to work closely with other departments and lead a team. Be prepared to discuss examples of how you've collaborated with others in previous roles and how you motivate and coach team members to achieve their best.
