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- Tasks: Deliver top-notch customer service and manage deliveries at a stylish residential estate.
- Company: Join Premier Estates, an award-winning property management company with a diverse portfolio.
- Benefits: Enjoy flexible working hours, career development support, and a discretionary bonus.
- Why this job: Be part of a vibrant team in a lively location with great amenities and a supportive culture.
- Qualifications: Strong communication skills, teamwork, IT proficiency, and an SIA Licence are essential.
- Other info: Work in a modern environment with access to a gym, cinema room, and more.
The predicted salary is between 19776 - 24864 £ per year.
LOCATION: Queenshurst - Sury Basin, Kingston upon Thames, KT2 5NZ
WORKING HOURS: 4 days on, 4 days off 0700 - 1900
SALARY: £24,720 per annum (depending on experience)
CONTRACT: Full-time, Permanent
ABOUT US: Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principle of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.
BENEFITS:
- Working in a small team, with a flexible rota
- Westfield Health cash back plan
- Support your career development
- Employee referral scheme
- Team Uniform*
- 20 Holiday days
- Discretionary bonus
JOB DESCRIPTION: Queenshurst, situated in the heart of the lively market town of Kingston-upon-Thames, is a collection of stylish apartments ideally located just a five-minute walk from the town's train station and town centre. Queenshurst benefits from a residents gym, 24-hour concierge, cinema room and meeting room as well as access to a new linear park and central garden square.
Responsibilities will include, but are not limited to:
- Deliver excellent customer service to our residents
- Be responsible for all deliveries
- Issue keys
- Carry out patrols
- Monitor CCTV
- Liaising with contractors
Please Note: You will be provided with the relevant guidance and support to be successful in the role.
WHAT WE ASK FROM YOU:
- Strong communicator in both written and verbal; you will be liaising with clients, contractors and persons inside/outside of the organization.
- Excellent team player
- Proficient IT Skills
- Strong Multi-Tasking Ability
- Ability to grasp new concepts quickly
- Be in possession of an SIA Licence
All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
Day Concierge employer: Premier Estates
Contact Detail:
Premier Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the local area, especially Kingston-upon-Thames. Knowing the best routes, local amenities, and community hotspots can help you provide better service to residents and show your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily relies on effective communication and building relationships, consider practising scenarios where you might need to handle difficult situations or requests from residents.
✨Tip Number 3
Get comfortable with technology. As you'll be using IT systems for monitoring and communication, take some time to familiarise yourself with common property management software or tools that may be used in a concierge setting.
✨Tip Number 4
If you don’t already have an SIA Licence, start the process of obtaining one. This is a crucial requirement for the role, and having it ready will demonstrate your proactive approach and readiness to step into the position.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Day Concierge position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Communication Skills: Since strong communication is key for this role, ensure your CV and cover letter showcase your verbal and written communication abilities. Provide examples of how you've successfully liaised with clients or team members in previous roles.
Showcase Teamwork and Multi-Tasking: Emphasise your experience as a team player and your ability to handle multiple tasks efficiently. Use specific examples from past jobs where you demonstrated these skills, especially in customer service environments.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can detract from your professionalism and attention to detail.
How to prepare for a job interview at Premier Estates
✨Showcase Your Communication Skills
As a Day Concierge, strong communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play scenarios where you need to interact with residents or contractors.
✨Highlight Teamwork Experience
Since you'll be working in a small team, it's important to show that you're a great team player. Share examples from your past experiences where you successfully collaborated with others to achieve a common goal.
✨Demonstrate Multi-Tasking Abilities
The role requires juggling multiple responsibilities. Prepare to discuss how you've managed various tasks simultaneously in previous jobs. Use specific examples to illustrate your ability to prioritise and stay organised.
✨Familiarise Yourself with the Company
Research Premier Estates and their values before the interview. Understanding their commitment to customer service and effective communication will help you align your answers with what they are looking for in a candidate.
