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- Tasks: Be the friendly voice for customers, handling enquiries and processing orders.
- Company: Join SDS London, a top architectural ironmongery specialist with 35 years of experience.
- Benefits: Enjoy 22 days holiday, pension, life insurance, and full training opportunities.
- Why this job: Great chance to develop skills in a supportive team while helping customers succeed.
- Qualifications: Confident communicator with customer service experience; interest in design is a plus.
- Other info: No cold calling required; work Monday to Friday, 9am to 5pm.
The predicted salary is between 22400 - 33600 £ per year.
Do you have a confident and professional telephone manner? Do you enjoy helping customers and providing excellent service? SDS London is a well-established Employee-Owned Architectural Ironmongery specialist with over 35 years of experience. We support trade and retail customers across the UK and Europe, helping to deliver high-profile construction projects.
We’re looking for a Telephone Customer Service & Sales Advisor to join our friendly team who will work Monday – Friday | 9am – 5pm. You’ll be the first point of contact for our customers, handling enquiries, processing orders, and ensuring they receive outstanding service. This is an inbound sales and customer service role – no cold calling required! If you’re a great communicator who enjoys working with customers, we’d love to hear from you!
Key Responsibilities:- Answering phone and email enquiries promptly and professionally.
- Processing customer orders and assisting with after-sales support.
- Advising customers on product solutions (with expert guidance available).
- Building strong relationships with new and existing clients.
SDS London is one of the country’s leading Architectural Ironmongery specialists. We are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Our considerable experience and expertise mean we are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas.
Benefits:- 22 days holiday (increasing with service), pension & life insurance.
- Full training, including the Guild of Architectural Ironmongers Foundation in Hardware course within three months.
- Future opportunities to progress to Levels 1 & 2 of the Diploma course.
- Professional, confident, and customer focused.
- Excellent telephone manner and communication skills.
- Self-motivated with a positive attitude.
- Able to work efficiently in a fast-paced environment.
- An interest in interior design, property refurbishment, or architectural ironmongery is beneficial.
- Fluent in spoken English.
- Must live within a reasonable commuting distance of Wimbledon Park.
- Previous experience in sales, customer service, or telesales is desirable.
- A proven track record in sales would be an advantage.
- Willingness to learn and develop product knowledge.
Telephone Customer Service & Sales Advisor employer: SDS London Ltd
Contact Detail:
SDS London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Customer Service & Sales Advisor
✨Tip Number 1
Familiarise yourself with the architectural ironmongery industry. Understanding the products and services offered by SDS London will help you engage more effectively with customers and demonstrate your interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on a confident and professional telephone manner, consider role-playing with friends or family to refine your approach and ensure you sound friendly and approachable.
✨Tip Number 3
Research common customer service scenarios related to sales. Being prepared for typical questions or concerns that customers might have can help you respond quickly and effectively during the interview process.
✨Tip Number 4
Showcase your enthusiasm for helping customers. During any interactions, whether it's an interview or networking, express your passion for providing excellent service and building relationships, as this aligns perfectly with the company's values.
We think you need these skills to ace Telephone Customer Service & Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you handled enquiries or processed orders, as this aligns with the responsibilities of the Telephone Customer Service & Sales Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your excellent telephone manner and communication skills. Mention your enthusiasm for helping customers and how your background makes you a great fit for SDS London.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as self-motivation, a positive attitude, and the ability to work efficiently in a fast-paced environment. Provide examples of how you've demonstrated these skills in past roles.
Show Interest in the Industry: Express your interest in interior design, property refurbishment, or architectural ironmongery in your application. This will show that you are not only qualified but also genuinely interested in the field, which can set you apart from other candidates.
How to prepare for a job interview at SDS London Ltd
✨Show Off Your Communication Skills
Since this role requires excellent telephone manners, practice your communication skills before the interview. Be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Demonstrate Customer Focus
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help a customer, as this will show your commitment to customer satisfaction.
✨Research the Company
Familiarise yourself with SDS London and their products. Understanding their services and the industry they operate in will allow you to tailor your answers and demonstrate genuine interest during the interview.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you might need to handle a customer enquiry or complaint. Practising these scenarios can help you feel more confident and showcase your problem-solving skills.
