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- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth stay.
- Company: Join a vibrant team dedicated to creating memorable guest experiences.
- Benefits: Opportunities for training, development, and flexible working arrangements.
- Why this job: Perfect for those who love customer service and want to grow in hospitality.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
- Other info: Ideal for passionate individuals looking to advance their career in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Our Guest Service Assistant Front of House will be responsible for providing a warm welcome for our guests with an efficient check in/check out and everything in between. You will ensure that all standards are maintained, colleagues work collaboratively safely at all times whilst delivering exceptional customer service and creating memorable experiences.
Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role. An eye for detail and for delivering memorable guest experiences make this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who is flexible and would enjoy supporting in other areas as required to ensure a wonderful stay.
The Guest Service Assistant will ideally be experienced in Reception; however, if you have the drive and passion to develop, we will help you grow skills and knowledge in Front Office, Food & Beverage and Housekeeping. The role will report to the Guest Service Manager Front of House and is ideal for someone who has strong demonstrable experience in customer service. It is a perfect opportunity for someone who would like to take the next step in their career and have a commitment to development and training.
Job Overview: As a Guest Service Assistant Front of House, you will be the first point of contact for guests, delivering a warm welcome and exceptional service throughout their stay. You will handle check-ins, check-outs, reservations, and guest inquiries while ensuring a smooth and enjoyable experience.
Experience & Qualifications:
- Excellent communication skills.
- Experience of working on Reception.
- Strong IT and telephone skills.
- Previous experience in a hotel or customer-facing role.
- Evidential strong problem-solving skills and attention to detail.
Receptionist employer: Crest Hotels
Contact Detail:
Crest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel industry and its standards. Understanding common practices in guest service will help you stand out during interviews, as you'll be able to discuss how you can contribute to creating memorable experiences for guests.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being articulate and confident in your speech is crucial for a Receptionist role, as you'll be the first point of contact for guests.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved issues. This will demonstrate your capability to handle challenges that may arise in a busy front-of-house environment.
✨Tip Number 4
Network with professionals in the hospitality industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise your communication skills, problem-solving abilities, and any previous work in hospitality to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention specific examples from your past roles where you demonstrated excellent customer service and adaptability.
Highlight Relevant Skills: In your application, clearly outline your strong IT and telephone skills, as well as your attention to detail. These are crucial for the role of Guest Service Assistant, so make them stand out.
Show Enthusiasm for Development: Express your eagerness to learn and grow within the company. Mention your commitment to personal development and how you look forward to enhancing your skills in various areas such as Front Office, Food & Beverage, and Housekeeping.
How to prepare for a job interview at Crest Hotels
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you successfully handled guest inquiries or resolved issues.
✨Highlight Your Customer Service Experience
Since this role revolves around providing exceptional customer service, be prepared to discuss your previous roles in customer-facing positions. Share specific instances where you went above and beyond to create memorable experiences for guests.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare to discuss challenges you've faced in previous roles and how you resolved them. This will showcase your adaptability and problem-solving skills, which are crucial for a Guest Service Assistant.
✨Express Your Willingness to Learn
If you lack direct experience in a hotel setting, emphasise your eagerness to learn and develop. Mention any relevant skills you possess and how you are committed to growing within the role, as this aligns with the company's focus on development and training.
