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- Tasks: Join our night team to check in guests, handle queries, and create memorable experiences.
- Company: voco Grand Central Hotel offers a unique blend of culture and hospitality in Glasgow's city centre.
- Benefits: Enjoy £13/hour, guaranteed hours, paid overtime, free meals, and discounts at over 6,000 hotels worldwide.
- Why this job: Be part of a laid-back team focused on genuine hospitality and sustainability while making lasting connections.
- Qualifications: Experience in hotel reception or guest services is a plus; a friendly, un-stuffy attitude is essential.
- Other info: Flexible 4 on 4 off shifts; check out our Instagram @vocograndcentral for a glimpse of our vibe!
The predicted salary is between 27040 - 37856 £ per year.
voco Grand Central Hotel are looking for our next Full Time Front Office Night Team Member to join us in creating a warm voco welcome for our guests! Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our hotel is full of over 140 years of culture, history, and storytelling with our relaxing spaces for guests to enjoy.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
As a Night team member, your main duties and responsibilities will be:
- Checking in and out our guests
- Dealing with any queries or complaints
- Setting up breakfast
- Completing the fire walks & other physical tasks
- Welcoming our guests to the city and interacting with them to encourage them to join our loyalty program
You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members.
We are looking for someone who has:
- Availability to work a 4 on 4 off shift pattern between 21:30-08:30
- Experience working in the nighttime as a reception team member, Concierge or Guest Services Agent at a 3/4* Hotel is beneficial
- Confident working on hotel systems, experience working with Opera specifically is a big plus
- An un-stuffy, thoughtful approach to service
- An interest in our environment and sustainability
Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!
Being a host at voco, we offer you the following benefits:
- Financial security - £13.00 per hour (£27,040 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, and enhanced sick pay
- Growth and development – extensive training (including First Aid training), opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous staff, friends, and family rate
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
- Hotel specific benefits – generous discounts in our Champagne Bar plus a variety of different gifts on milestone occasions to celebrate with you
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today!
You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. If you thrive on genuine hospitality, your place is with us at voco™ hotels.
Front Office Nights Team Member employer: IHG - Voco Grand Central Glasgow
Contact Detail:
IHG - Voco Grand Central Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Nights Team Member
✨Tip Number 1
Familiarise yourself with voco's brand values and their approach to hospitality. Understanding their emphasis on a relaxed yet attentive service will help you align your personality and experiences with what they are looking for in a Front Office Night Team Member.
✨Tip Number 2
Highlight any previous experience you have in night-time hotel operations, especially if you've worked with systems like Opera. Being able to demonstrate your confidence in using these systems can set you apart from other candidates.
✨Tip Number 3
Showcase your passion for sustainability during the interview process. voco is focused on environmentally conscious innovations, so discussing any relevant initiatives or interests you have in this area can resonate well with the hiring team.
✨Tip Number 4
Engage with voco Grand Central's social media, particularly their Instagram page. This not only gives you insight into their culture but also allows you to mention specific aspects of their brand that you admire during your application or interview.
We think you need these skills to ace Front Office Nights Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or guest services, especially during night shifts. Emphasise any familiarity with hotel systems like Opera and showcase your ability to provide a warm and welcoming atmosphere.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and approach to service. Mention your interest in sustainability and how you align with voco's values of providing a relaxed yet attentive experience for guests.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as problem-solving, communication, and the ability to handle guest queries and complaints effectively. Provide examples from past experiences where you demonstrated these skills.
Show Enthusiasm for the Role: Convey your excitement about joining voco Grand Central Hotel. Mention specific aspects of the job that appeal to you, such as the opportunity to create memorable experiences for guests and being part of a team that values sustainability.
How to prepare for a job interview at IHG - Voco Grand Central Glasgow
✨Showcase Your Personality
As a Front Office Night Team Member, it's essential to demonstrate your unique personality during the interview. voco values hosts who can provide a laid-back yet attentive service, so be yourself and let your warmth shine through.
✨Familiarise Yourself with Hotel Systems
If you have experience with hotel systems, especially Opera, make sure to mention it. If not, do a bit of research on common hotel management software to show your willingness to learn and adapt.
✨Emphasise Your Commitment to Sustainability
voco is focused on environmentally conscious innovations, so be prepared to discuss your interest in sustainability. Share any relevant experiences or ideas you have about how to promote eco-friendly practices in hospitality.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or queries. Think of examples from your past experience where you successfully handled similar situations, showcasing your ability to provide exceptional service.
