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- Tasks: Manage daily operations, drive sales, and ensure exceptional customer experiences at the show site.
- Company: Join a dynamic team focused on delivering quality garden spaces and enhancing customer satisfaction.
- Benefits: Earn £11.44 per hour plus generous commission; flexible shifts available.
- Why this job: Great opportunity to develop sales skills while working in a vibrant environment with a supportive team.
- Qualifications: Sales experience preferred; strong communication and organisational skills are essential.
- Other info: Flexible shift options available; potential for growth within the company.
£11.44 per hour plus generous commission structure. As the Site Sales Advisor, you will oversee the day-to-day operations of the assigned show site, ensuring it runs efficiently and delivers exceptional customer experiences. The role involves managing on-site sales, maintaining the presentation and upkeep of the displays, and acting as a brand ambassador for the client. You will also be responsible for ensuring compliance with company policies, promoting sales growth, and contributing to the overall success of the clients' sales network.
Key Responsibilities:
- Sales and Customer Service: Drive on-site sales by providing knowledgeable advice and guidance to customers, ensuring they find their perfect garden space. Manage the end-to-end sales process, including quotes, order placements, and all system updates. Build strong relationships with customers, ensuring high satisfaction levels and positive reviews. Upsell and cross-sell complimentary products, accessories, and services to improve the average order value.
- Show Site Management: Maintain the presentation, cleanliness, and overall quality of all displays to ensure an exceptional customer experience. Regularly inspect display buildings for wear and tear and report maintenance requirements promptly. Ensure all marketing materials (brochures, signage, POS) are up-to-date and aligned with the clients' brand and your assigned show site.
- Pipeline and Lead Management: Proactively follow up on customer inquiries and leads generated from the clients' admin system. Track and report sales leads via prospect tracker, drive conversions, and manage pipeline progress using company systems.
- Seasonal Capacity Support: Due to the seasonality of the business, additional capacity during quieter periods will be used to support other duties identified by the business. Tasks may include assisting with site-specific promotional campaigns or events, supporting internal projects and process improvements, providing operational or administrative support across other departments, supporting with training and mentoring for other show site managers or franchise partners, and Contact Centre Support when required.
- Compliance and Reporting: Ensure all activities on-site comply with company policies, health & safety regulations, and relevant legal requirements. Submit timely and accurate reports on sales performance, customer feedback, and operational updates.
KPI’s:
- Monthly sales targets
- Customer satisfaction score (NPS and Trustpilot review ratings)
- Pipeline activity metrics, including follow-up rates and conversion percentages
- Show site presentation standards (assessed via Network Development Manager audits)
Skills and Experience:
- Essential Skills: Sales and customer service skills advantageous. Excellent organisational and time management abilities. Proficient in using sales systems, CRM tools, and other digital tech for reporting and tracking. Exceptional communication and interpersonal skills.
- Experience: Previous experience in a sales or retail management role, preferably within a franchised or branded environment. Knowledge of garden buildings or home improvement products is desirable but not essential. Experience working within a physical store or showroom is an advantage.
- Personal Attributes: Proactive, self-motivated, driven to achieve results and comfortable working alone. A strong team player with the ability to collaborate effectively across departments and drive the company values. Attention to detail and a commitment to delivering a high standard of work.
The choice of one of the following shifts:
- Role A: Monday to Friday 10am till 3pm (22.5hr week)
- Role B: Saturday & Sunday 10am till 3pm (9hr weekend)
30mins for lunch.
Locations
Sales Advisor employer: Know How Resourcing
Contact Detail:
Know How Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Understanding our offerings will help you provide knowledgeable advice to customers, which is crucial for driving on-site sales.
✨Tip Number 2
Show your enthusiasm for customer service during any interactions. Highlighting your ability to build strong relationships and ensure high satisfaction levels can set you apart from other candidates.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. This role requires excellent time management, so be ready to share examples of how you've successfully handled similar responsibilities in the past.
✨Tip Number 4
Prepare to discuss your experience with sales systems and CRM tools. Being proficient in these technologies is essential for tracking sales leads and managing pipeline progress, so make sure to highlight your relevant skills.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales and customer service experience. Use specific examples that demonstrate your ability to drive sales and manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention your understanding of the role and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your organisational, time management, and communication skills in your application. These are essential for managing the show site and ensuring customer satisfaction.
Show Enthusiasm for the Brand: Express your enthusiasm for the company and its products in your application. Demonstrating knowledge about their offerings can set you apart as a candidate who is genuinely interested in the role.
How to prepare for a job interview at Know How Resourcing
✨Show Your Sales Skills
Be prepared to discuss your previous sales experience and how you've successfully driven sales in the past. Use specific examples to demonstrate your ability to upsell and cross-sell products, as this is crucial for the role.
✨Know the Product
Familiarise yourself with garden buildings and home improvement products, even if you don't have direct experience. Showing that you've done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Demonstrate Customer Service Excellence
Prepare to share examples of how you've provided exceptional customer service in previous roles. Highlight your ability to build strong relationships with customers and ensure their satisfaction, as this is key to success in the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, sales targets, and how success is measured. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
