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- Tasks: Manage customer orders and ensure timely delivery while providing excellent service.
- Company: Join a dynamic international company with a friendly Customer Service team.
- Benefits: Enjoy hybrid working, private health insurance, pension, and 25 days holiday.
- Why this job: Be part of a global business, enhancing customer experiences and building relationships.
- Qualifications: 2-4 years in a B2B environment; strong communication and multitasking skills required.
- Other info: Apply now to make a real impact in a thriving international company!
We are seeking a motivated, experienced and customer-focused individual to join our international client, within their friendly and skilled Customer Service team. If you thrive on supporting international customers, providing top-notch service, and enjoy working collaboratively within a global business environment, then this role is for you!
Key Responsibilities:
- Own the end to end order to cash (OTC) process.
- Manage and execute all processes with operational excellence.
- Serve as the primary point of contact for the assigned customer portfolio, both internal and external.
- Process customer orders according to policies and manage through delivery.
- Actively monitor open orders to ensure timely and satisfactory delivery to customers.
- Proactively address disruptions in the process, such as material availability or transportation issues.
- Monitor monthly forecast, managing customer order patterns, and addressing issues related to demand and supply.
- Ensure proper documentation and compliance for export orders.
- Develop and maintain strong business relationships with customers to understand their needs and expectations.
- Collaborate with internal teams (Sales, Supply Chain, Planning, Logistics) and external partners to meet customer experience levels.
- Interact and collaborate with the Finance team to align on rebates and cash collection.
- Suggest and collaborate on simplification initiatives to enhance parts of the current processes.
- Initiate and process customer complaints in line with the complaint management process, including follow-up on potential returns, internal progress, and closure of complaints with customers.
Requirements:
- 2-4 years of professional experience in an international company or B2B environment. (Essential)
- Knowledge of other languages is an asset, but not essential.
- Strong communication skills with a customer-focused mentality.
- Ability to multitask in a dynamic business environment.
- Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
What’s in it for you?
- Permanent position in an ambitious international company.
- Benefits include: private health insurance, company pension, death in service insurance, discretionary bonus dependent on company profitability.
- 25 days of holidays + BH.
If you are ready to contribute your skills and enthusiasm to a thriving international company, apply now and become a key player in a Customer Service team. Apply today!
What you need to do now:
If you’re interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.
We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.
Customer Service Executive employer: Uxbridge Employment Agency
Contact Detail:
Uxbridge Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the order to cash (OTC) process, as this is a key responsibility in the role. Understanding how each step works will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any experience you have in managing customer relationships, especially in an international context. Be prepared to share specific examples of how you've successfully resolved issues or improved customer satisfaction in previous roles.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as you'll likely need to analyse data related to customer orders and forecasts. Being able to showcase your proficiency can set you apart from other candidates.
✨Tip Number 4
Research the company’s culture and values, as well as their approach to customer service. This will not only help you tailor your responses during interviews but also demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in an international or B2B environment. Emphasise your communication skills and any experience with order management or process improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage customer relationships. Mention specific examples of how you've successfully handled customer issues or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any language skills you possess. These are valuable assets for the role and should be prominently featured.
Follow Application Instructions: Ensure you submit your application through the specified channels on our website. Include all required documents and double-check for any specific instructions mentioned in the job posting.
How to prepare for a job interview at Uxbridge Employment Agency
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your ability to handle customer inquiries and resolve issues effectively. Be ready to discuss specific situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Multitasking Ability
Since the role requires managing multiple tasks simultaneously, think of instances where you've successfully juggled various responsibilities. Share how you prioritised tasks and maintained efficiency in a fast-paced environment.
✨Familiarise Yourself with the Company
Research the company’s values, culture, and recent developments. Understanding their business model and customer service approach will help you tailor your responses and show genuine interest in the role.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
