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- Tasks: Deliver top-notch customer service and maintain leisure facilities to high standards.
- Company: Cairn Group is a family-owned business with a diverse portfolio of hotels, bars, and restaurants across the UK.
- Benefits: Enjoy flexible pay access, discounted hotel stays, 50% off food, spa discounts, and development opportunities.
- Why this job: Join a supportive team focused on growth, customer satisfaction, and rewarding your hard work.
- Qualifications: Previous leisure experience, excellent communication skills, and a professional appearance are essential.
- Other info: Opportunities for awards, incentives, and a confidential employee assistance programme available year-round.
The predicted salary is between 20000 - 30000 £ per year.
Working with us provides great benefits, including:
- Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
- 50% off Food & Beverage at all our Hotels & F&B Venues
- Spa Discounts at our venues with a Spa
- Retail, Cinema & Leisure Discounts
- Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more!
- Monthly Star of the Month Awards
- Long-service Awards, that start after 1 year of service
- Recommend a Friend Incentive - Be rewarded for referring someone you know!
- Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
- Pension Scheme
- Other incentive programmes that run throughout the year
As a Leisure Club Attendant you are responsible for delivering the very best in customer service to our external members, hotel guests, and for pro-actively seeking opportunities to join new members to our facility. Your key responsibilities will be to ensure a high level of customer satisfaction, drive the facilities revenues and profitability, ensure the club is maintained to the highest standards by cleaning and checking the facilities, carry out pool checks and be aware of the importance of health and safety, accurately maintaining records and ensuring compliance.
The successful candidate will have previous experience ideally within a leisure environment, with an outgoing personality, excellent communication skills and excellent command of the English language. A lifeguard qualification, pool plant and first aid would be desirable along with a gym qualification. You will also be of smart professional appearance, have extensive experience in customer care and will make guest satisfaction a priority. You will be punctual and flexible in order to meet the needs of the business and be an effective team player.
At Cairn Group we’re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we’re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
Leisure Club Attendant employer: Crowne Plaza Gerrards Cross
Contact Detail:
Crowne Plaza Gerrards Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Attendant
✨Tip Number 1
Familiarise yourself with the specific services and facilities offered at our leisure clubs. Understanding what makes us unique will help you engage with potential members and guests more effectively during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond in previous roles. This will demonstrate your commitment to guest satisfaction, which is a key aspect of the Leisure Club Attendant role.
✨Tip Number 3
Network with current employees or attend events related to the leisure industry. Building connections can provide insights into our company culture and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Be prepared to discuss health and safety protocols relevant to leisure facilities. Showing that you understand the importance of these measures will highlight your professionalism and readiness for the responsibilities of the role.
We think you need these skills to ace Leisure Club Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure environments. Emphasise your customer service skills and any qualifications like lifeguard or gym certifications that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to maintain high standards in a leisure setting. Mention specific examples of how you've contributed to customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills, punctuality, and flexibility. These traits are essential for a Leisure Club Attendant and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Crowne Plaza Gerrards Cross
✨Show Your Customer Service Skills
As a Leisure Club Attendant, your role revolves around customer satisfaction. Be prepared to share examples of how you've provided excellent service in previous roles, and demonstrate your ability to handle various customer situations with a positive attitude.
✨Highlight Relevant Qualifications
If you have lifeguard, pool plant, or first aid qualifications, make sure to mention them during the interview. These credentials are desirable for the position and can set you apart from other candidates.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Share experiences where you've successfully collaborated with others to achieve a common goal, and express your willingness to support your colleagues in maintaining high standards.
✨Research the Company Culture
Cairn Group values family and growth. Familiarise yourself with their ethos and be ready to discuss how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
