Service Designer

Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary negotiable, DoE, plus company benefits.

About Us

Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you.

Role Summary

As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences.

Key Responsibilities:

• User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency.
• Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement.
• Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints.
• Journey Mapping - Define user journeys and identify opportunities for service improvement.
• Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences.
• Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions.
• Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those with digital accessibility needs (WCAG 2.2).
• Working in Agile Environments - Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions.
• Measuring Success - Define success metrics for services and continuously iterate based on user feedback and analytics.

Skills and Experience:

• Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements.
• Experience conducting user research and translating insights into actionable service improvements.
• Strong understanding of User-Centred Design (UCD) principles and methodologies.
• Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq.
• Familiarity with Agile and iterative development processes.
• Knowledge of Government Digital Service (GDS) standards (desirable).
• Experience designing services for users with accessibility requirements.

Qualifications & Certifications:

• A degree or equivalent qualification related to the area you work in - Desirable.
• Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Triad's Commitment to You

As a growing and ambitious company, Triad prioritises your development and well-being:

• Continuous Training & Development: Access to top-rated Udemy Business courses.
• Work Environment: Collaborative, creative, and free from discrimination.

Benefits:

• 25 days of annual leave, plus bank holidays.
• Matched pension contributions (5%).
• Private healthcare with Bupa.
• Gym membership support or Lakeshore Fitness access.
• Perkbox membership.
• Cycle-to-work scheme.

Our Selection Process

After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for an interview with our Head of UX, including a career review and cultural fit assessment, followed by a workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.

Other information

If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.