Student Success Lead

MathsTutors.Online has created an innovative and highly successful tuition method for GCSE Maths students. We’re looking for passionate and skilled Student Success Leads to take responsibility for speaking with potential parents and students to pair them with the right tutor and roadmap for their needs, helping them on the best pathway towards success.

This is a role for someone who does not like slow-paced environments - this is an opportunity for someone who wants to build a strong career whereby their hard work is directly having a positive impact on the lives of others. You’ll be the first impression that a student will get from the company and thus must be professional, an effective communicator, and excellent at building rapport. You need to be enthusiastic about our students achieving their target grades and excited to go the extra mile to ensure that each prospect is served in the most appropriate way.

Key Responsibilities:

• Reaching out via phone call as the first point of contact for parents interested in our tutoring services, to see if they are the right fit for what we offer, and give more basic info.
• Taking discovery calls with warm prospects (parents and students together) via video call, to suggest the right lessons, tutor and service for them.
• Following up consistently with prospects at all stages of the pipeline.
• Maintain a clear (concise & precise), up to date and accurate pipeline in our CRM.
• Book and take review calls with existing parents and students, to share their progress and ensure they’re still on the right pathway.

Requirements:

• Right to work in the UK.
• A STEM degree.
• At least one year of experience working in education, such as in a school setting (e.g., teacher, teaching assistant, or administrative role) or within a tutoring company.
• Strong written and verbal communication skills.
• Laptop or desktop computer.
• Strong WiFi connection.
• Positive, enthusiastic and charismatic personality.
• Willing to work in a fast-paced environment with an openness to change & strive for improvement.
• Has a great sense of urgency.
• Proactive not reactive.
• Open to growing rapidly.
• Self-sufficient, well organised, and able to properly manage one’s own time.

Salary:

Base salary £30,000 per annum plus benefits, OTE £44,000 per annum, uncapped commission.

Benefits:

• Referral programme.
• Fully remote work.
• Paid time off.
• Gym allowance.
• Tech/office allowance.

Location:

Fully remote, as long as the time zone fits the availability requirements below.

Availability:

Full time, permanent, salaried role (please note, this role is not suitable for someone looking for a part time position/second job). M-F, 4pm-9pm UK time, plus approx. 2.5h during daytime. 2 x 1h team meeting per week in weekday daytime. Start date: 21st April 2025.

Communication Expectations:

• We use Slack for day-to-day communication.
• We value clarity of communication, so that everyone understands how to fulfil their role to the best of their ability.
• Bi-weekly team meetings.
• Monthly 1-2-1 reviews.