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- Tasks: Assist customers with bookings and provide expert advice on services and repairs.
- Company: Join one of the UK's top automotive retailers, representing 32 brands across 150 dealerships.
- Benefits: Enjoy competitive pay, generous leave, and perks like a colleague car plan and wellness support.
- Why this job: Be part of a friendly team, develop your skills, and deliver premium customer experiences.
- Qualifications: Passion for customer service and cars; experience in the automotive industry is a plus.
- Other info: Ongoing training provided, with opportunities for career growth in a supportive environment.
Location: Glasgow North Landrover
Contract type: Permanent, full-time
Working hours: 42 hours per week, Monday – Friday 8:00am - 5.30pm, Saturday's on a rota basis 8am – 12pm
Salary: £26,000 Basic, Plus Annual Bonus
We are looking for a Service Advisor to join the team here at Glasgow Jaguar Landrover. This role is offered on a permanent basis on a 42 hour per week contract including Saturday mornings on a rota with a very competitive starting salary of £26,000 and a generous, uncapped bonus. Also on offer is the chance to develop your career with a premium brand JLR. This is an opportunity not to be missed!
You will be joining a friendly and efficient Aftersales department that is led by the very talented Service Manager. We will ensure you feel part of the team from the very start and will help to develop your skills and knowledge through continuous training and 1 to 1's.
Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to show off their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. With this in mind, we provide ongoing training and development opportunities for our Service Advisors through customer experience workshops.
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
You will have heaps of energy, a warm personality and a real passion for delivering first class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information in a way that is clear and concise. Previous experience using Kerridge also known as ADP would be an advantage.
For this role you will need to be able to maintain accurate customers records. You will be a great team player but be able to work independently also. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being
Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Service Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Jaguar Land Rover brand and its values. Understanding their commitment to customer service and premium experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your knowledge of automotive services, particularly MOTs and repairs. Being able to discuss these topics confidently will demonstrate your expertise and passion for the role.
✨Tip Number 3
Prepare to showcase your communication skills by practising how you would explain technical information to customers. Role-playing scenarios can help you articulate complex ideas in a clear and concise manner.
✨Tip Number 4
Network with current or former employees of Glasgow Jaguar Land Rover. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you managed customer interactions, as well as your ability to explain technical information clearly.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering first-class customer experiences. Mention specific examples of how you've successfully handled customer queries or upsold products in the past, showcasing your communication skills.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as your ability to manage high volumes of customers, maintain accurate records, and work both independently and as part of a team. If you have experience with Kerridge (ADP), be sure to mention it.
Show Enthusiasm for Continuous Learning: Mention your willingness to participate in ongoing training and development opportunities. Highlight any previous training you've undertaken that relates to customer service or the automotive sector, demonstrating your commitment to personal growth.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the values of the company.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of automotive services and repairs. If you have experience with systems like Kerridge (ADP), mention it! This will show that you have the technical know-how to assist customers effectively.
✨Practice Clear Communication
Since the role requires explaining technical information clearly, practice how you would communicate complex ideas in simple terms. You might even want to role-play scenarios where you explain service options to a customer.
✨Highlight Teamwork and Independence
The job requires both teamwork and the ability to work independently. Prepare examples that showcase your ability to collaborate with others while also being self-sufficient when needed. This balance is crucial for success in the role.
