Customer Contact Advisor - Porsche

Location: Office based (Porsche Experience Centre Silverstone, Towcester). Hybrid working available.

Salary: Up to £26,750 DOE

Contract: Permanent

Hours: 37.5 hours per week, Monday to Friday. Hours will be on a rotational basis: Shift patterns: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30. You will also be required to work 4 weekend days per year to support events.

DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 60 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management. In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.

Customer Contact Advisor – The Role:

To deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision. To build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer’s needs.

In addition to this as our Customer Contact Advisor you will:

• Receive calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI’s.
• Handle all calls and correspondence from both internal & external customers professionally.
• Fulfill outbound call activity as required ensuring that business and customer requirements are met.
• Accurately update the Porsche Customer database as required.
• Treat every contact as an opportunity to cleanse and update the PCGB customer database.
• Process payments via an online system.
• Process and fulfil customer invitations following their purchase of a Porsche model.
• Build up and continuously update individual specialist knowledge in relation to the Porsche products and PCGB strategy.
• Conduct PEC reception duties by providing a high standard of face-to-face customer interaction (1 in every 5 weeks).
• Meet and greet guests as they enter the building.
• Communicate professionally with internal and external customers, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely and appropriate resolutions.

In order to be successful, you will need:

• The ability to demonstrate experience of working within a Customer Service environment.
• The ability to provide excellent customer service both over the telephone or face to face.
• PC literacy and excellent VDU/keyboard skills.
• The aptitude and desire to gain good all-round product knowledge.

This is a fantastic opportunity for someone who displays ambition and drive who wants to build on their career and progress within a global, market leading organization. If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance. No agencies please.