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- Tasks: Lead a team to provide exceptional support for international students in Oxford.
- Company: Join a leading provider of international summer school programmes with a focus on student success.
- Benefits: Enjoy 25 days annual leave, flexible working options, and ongoing professional development.
- Why this job: Make a real impact in students' lives while working in a supportive and dynamic environment.
- Qualifications: Strong communication skills, leadership experience, and proficiency in IT are essential.
- Other info: Be part of a friendly team with regular social events and a commitment to sustainability.
Location: Oxford
Job Type: Permanent, Full-Time
Salary: £35,000 per annum
Are you passionate about delivering exceptional student experiences? A leading provider of international summer school programmes is seeking an outstanding Student Services Manager to lead a dedicated team in ensuring world-class support for students attending our prestigious residential courses in Oxford, Cambridge, and London.
About the Role
As Student Services Manager, you will play a pivotal role in overseeing student support services, managing a high-performing team, and ensuring smooth operations that contribute to an outstanding student experience.
Key Responsibilities:
- Lead & Develop the Student Services Team – Recruit, train, and manage a team dedicated to supporting international students.
- Student Enquiries & Support – Act as the primary point of contact, resolving student concerns efficiently and effectively.
- Communication with Students & Parents – Ensure timely, proactive, and clear communication throughout the student journey.
- Student Information Management – Oversee the collection and organisation of crucial student data to ensure their safety and wellbeing.
- Feedback & Continuous Improvement – Gather and evaluate student feedback, implementing improvements to enhance future experiences.
- Financial Reporting – Monitor student payments, create reports, and provide updates to the finance team.
- Coordinate Student Arrivals – Support airport transfers and oversee seamless student arrivals during the summer months.
About You
We are looking for a motivated and detail-oriented leader who thrives in a fast-paced, student-focused environment.
Essential Skills & Experience:
- Excellent written and verbal communication skills.
- Ability to manage and resolve student queries diplomatically.
- Experience in a leadership or managerial role.
- Strong organisational skills with a keen eye for detail.
- Proficiency in IT, including Excel and/or Google Sheets.
- Confidence with numerical data and financial reporting.
Desirable Skills & Experience:
- Previous experience in student services, hospitality, or a customer service environment.
- Knowledge of the summer school industry.
- Experience using CRM systems such as Salesforce, and collaboration tools like Google Suite and Slack.
- Understanding of delivering services to international students and high-net-worth individuals.
Why Join Us?
- Professional Development – Ongoing training and career growth opportunities.
- Work-Life Balance – 25 days annual leave and flexible working options.
- Supportive Culture – Join a dynamic and friendly team with regular social events.
- Impactful Work – Be part of an organisation that values education, sustainability, and student success.
If this sounds like you, we would love to hear from you.
Student Services Manager employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Manager
✨Tip Number 1
Familiarise yourself with the specific needs of international students. Understanding their unique challenges and expectations will help you demonstrate your commitment to providing exceptional support during interviews.
✨Tip Number 2
Highlight any previous experience in leadership roles, especially in student services or customer service environments. Be ready to share examples of how you've successfully managed teams and resolved conflicts.
✨Tip Number 3
Prepare to discuss your organisational skills and how you handle multiple tasks simultaneously. The role requires managing various aspects of student services, so showcasing your ability to prioritise effectively will be crucial.
✨Tip Number 4
Research the summer school industry and current trends in student services. Being knowledgeable about the sector will not only impress during your interview but also show your genuine interest in the role and the organisation.
We think you need these skills to ace Student Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student services, leadership roles, and any specific skills mentioned in the job description, such as communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing student experiences. Mention specific examples from your past roles that demonstrate your ability to manage teams and resolve student queries effectively.
Highlight Relevant Skills: In your application, emphasise your proficiency in IT tools like Excel and Google Sheets, as well as your experience with CRM systems. This will show that you are well-equipped for the role.
Showcase Your Leadership Experience: Detail your previous leadership or managerial roles, focusing on how you developed teams and improved services. Use metrics or feedback to illustrate your impact in those positions.
How to prepare for a job interview at Brellis Recruitment
✨Show Your Passion for Student Services
Make sure to express your enthusiasm for delivering exceptional student experiences. Share specific examples of how you've positively impacted students in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in managing and developing teams. Highlight instances where you successfully recruited, trained, or motivated team members, as this is crucial for the Student Services Manager role.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding student enquiries and support. Think of scenarios where you resolved conflicts or improved processes, and be ready to share these stories.
✨Familiarise Yourself with Relevant Tools
Since proficiency in IT and CRM systems is essential, brush up on your knowledge of tools like Salesforce and Google Suite. Be prepared to discuss how you've used these tools to enhance student services in the past.
