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- Tasks: Support schools by maintaining IT hardware and providing technical solutions.
- Company: Join a dynamic team at Transforming Learning Group, serving over 5,000 schools in England.
- Benefits: Enjoy perks like a pension scheme, electric car options, and mental health support.
- Why this job: Make a real impact in education while working in a friendly, inclusive environment.
- Qualifications: 2 years of ICT experience preferred; strong communication and problem-solving skills required.
- Other info: Full-time role with flexible working options and commitment to safeguarding children.
Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across Ealing. You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.
You will facilitate communication between your school and turn IT on, keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, providing technical support for users and resolving identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.
The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.
Responsibilities include:
- Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
- Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
- Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
The role is offered on a full-time, full year basis and successful candidates will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £26,000 - £28,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.
The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have three brands under the Transforming Learning Group – turn IT on, School ICT Services and SalamanderSoft. Between the three brands we provide services to over 5,000 schools across England and employ nearly 400 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT on is a friendly and supportive place to work where people feel trusted and respected. Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
ICT Consultant employer: turn IT on
Contact Detail:
turn IT on Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Consultant
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description, such as Microsoft Office365. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in a school environment or with educational technology. Even if it's not directly related, showcasing your understanding of the unique challenges schools face can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you've successfully resolved technical issues in the past. Use specific examples that illustrate your problem-solving skills and ability to communicate complex information in simple terms, as this is crucial for the role.
✨Tip Number 4
Research Turn IT On and their values. Understanding their commitment to customer service and safeguarding will allow you to align your answers with their mission during the interview, demonstrating that you're a good cultural fit for the team.
We think you need these skills to ace ICT Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT support, particularly any roles where you've worked with schools or educational institutions. Emphasise your technical skills, especially with Microsoft Office365 and any hardware maintenance experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to improving ICT provisions in schools.
Highlight Soft Skills: In your application, don't forget to mention your communication and organisational skills. Provide examples of how you've explained technical issues to non-technical users, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for an ICT Consultant.
How to prepare for a job interview at turn IT on
✨Show Your Technical Skills
Be prepared to discuss your technical expertise, especially in maintaining and troubleshooting IT hardware and software. Highlight any relevant experience with Microsoft Office365 and other common user applications, as this will demonstrate your capability to handle the technical demands of the role.
✨Emphasise Customer Service
Since the role involves providing support to schools, it's crucial to showcase your passion for customer service. Share examples of how you've successfully resolved issues for users in the past and how you communicate technical information in an easy-to-understand manner.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've identified and solved technical problems. This could involve detailing your approach to diagnosing issues and implementing effective solutions, which is key for the role of an ICT Consultant.
✨Highlight Teamwork and Communication
As a team player, it's important to convey your ability to work collaboratively. Discuss experiences where you've worked with others to achieve a common goal, and how you keep communication open between your team and clients to ensure everyone is informed and satisfied.
