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- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational excellence.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy staff parking, meal discounts, and access to training programmes.
- Why this job: Embrace innovation in a fast-paced environment while making a real difference.
- Qualifications: Must be 18+, with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Flexible shifts, including weekends, and opportunities for career growth.
The predicted salary is between 22000 - 30000 £ per year.
Duty Manager at Cabin Bar, Leeds Bradford Airport
Pay Rate: £12.63 per hour + an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.83 per hour. We offer additional service charge.
Shift pattern: Full Time, scheduled between 02:00 am - 00:00 am, including weekends.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
Have at least 1 year experience working as a supervisor in hospitality or retail role.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a valued Duty Manager, where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!
WHY JOIN SSP AS A DUTY MANAGER?
- Staff parking while on shifts.
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU’LL:
- Have at least 1 year experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey!
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager - Cabin Bar AS employer: Select Service Partner UK Ltd
Contact Detail:
Select Service Partner UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Cabin Bar AS
✨Tip Number 1
Familiarise yourself with the specific operations of Cabin Bar at Leeds Bradford Airport. Understanding their menu, service style, and customer expectations will help you stand out during interviews.
✨Tip Number 2
Highlight your supervisory experience in hospitality or retail by preparing examples of how you've successfully managed teams or improved service quality in previous roles. This will demonstrate your capability for the Duty Manager position.
✨Tip Number 3
Since the role involves working late shifts, be ready to discuss your flexibility and willingness to work during those hours. Showing that you're adaptable can make a positive impression on the hiring team.
✨Tip Number 4
Research SSP as a company and their values. Being able to articulate why you want to work for them and how you align with their commitment to exceptional customer service will set you apart from other candidates.
We think you need these skills to ace Duty Manager - Cabin Bar AS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality or retail, especially any supervisory roles. Emphasise your skills in customer service and team coordination, as these are crucial for the Duty Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, and how it aligns with the company's mission. Mention specific experiences that demonstrate your ability to lead a team and improve service quality.
Highlight Relevant Experience: In your application, clearly outline your previous roles and responsibilities that relate to the Duty Manager position. Include any achievements that reflect your capability to create a welcoming atmosphere and enhance operational efficiency.
Prepare for References: Since references from the last five years are required, reach out to former employers or colleagues who can vouch for your skills and work ethic. Ensure they are prepared to provide positive feedback about your supervisory experience.
How to prepare for a job interview at Select Service Partner UK Ltd
✨Showcase Your Supervisory Experience
Make sure to highlight your previous experience as a supervisor in hospitality or retail. Be prepared to discuss specific examples of how you've successfully managed a team and improved service quality.
✨Demonstrate Customer Service Skills
As a Duty Manager, exceptional customer service is key. Share stories that illustrate your ability to handle difficult situations and ensure customer satisfaction, showing that you can be the face of the brand.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Duty Manager at Cabin Bar. Be ready to discuss how you would create a welcoming atmosphere, coordinate team efforts, and maintain operational efficiency.
✨Prepare for Questions on Team Dynamics
Expect questions about how you would support and motivate your colleagues. Think of examples where you've recognised exceptional service within a team and how you foster inclusivity and collaboration.
