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- Tasks: Provide technical advice to customers via phone, email, and online enquiries.
- Company: Join a well-established company in Leominster with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, 25 days leave, hybrid working, and progression opportunities.
- Why this job: Gain valuable experience in a supportive environment with structured training and a friendly team culture.
- Qualifications: Excellent customer service and administrative skills; prior technical experience is a plus.
- Other info: Full-time, 12-month fixed term with a 4pm finish on Fridays.
We are recruiting for an experienced Technical Customer Service Advisor to join our rural, Leominster client within their technical team on a full-time, 12-month contract basis. The main purpose of this role is to provide advice to the external and internal customers of our large, well-established client. The successful candidate will be competent in customer services and administration ideally with prior experience within a technical role.
What you can expect:
- Salary £28,047 – £30,075 per annum
- 25 days annual leave plus bank holidays
- Hybrid working option on completion of a 6 month probationary period
- 12 months fixed term
- Progression opportunities
- 39 hour working week, Monday to Friday (4pm finish on a Friday)
- A structured training plan
What you will be doing:
- Responding to all requests relating to technical advice via phone, email, and online enquiries
- Utilising internal software systems to produce calculations to show compliance within current industry standards
- Ensuring best practice advice is given at all times, in line with industry and company guidelines
- Acting responsibly, and in the interests of the company, deferring queries via line managers, where uncertainty may exist
- Setting and adherence to customer service goals, taking into account the Team KPIs
- Learn about the company’s products and services to develop own technical knowledge and keep up-to-date with changes
- Contribute to the development of technical solutions by sharing information and reporting issues to the Technical Services Manager
What we are looking for:
- Excellent customer service skills, Candidates with prior experience within a technical role, including construction or engineering are encouraged to apply
- Excellent administrative skills and good attention to detail
- Ability to set and adhere to high customer service standards
- Proficient in the use of MS Office applications
- Excellent time management skills, being highly efficient and well organised
Technical Customer Service employer: Recruitment Direct
Contact Detail:
Recruitment Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. This will not only show your genuine interest in the role but also help you answer technical questions more confidently.
✨Tip Number 2
Brush up on your customer service skills by reviewing common scenarios you might encounter in a technical support role. Think about how you would handle difficult customers or complex technical issues.
✨Tip Number 3
Prepare to discuss your previous experience in technical roles, especially if it relates to construction or engineering. Be ready to provide specific examples of how you've successfully resolved technical issues in the past.
✨Tip Number 4
Demonstrate your proficiency in MS Office applications during the interview. You might be asked to perform tasks or explain how you use these tools to manage customer inquiries and documentation effectively.
We think you need these skills to ace Technical Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any technical roles you've held. Use specific examples that demonstrate your skills in administration and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Technical Customer Service role. Mention your familiarity with industry standards and how you can contribute to the company's goals.
Showcase Relevant Skills: In your application, emphasise your proficiency in MS Office applications and your ability to manage time effectively. Provide examples of how you've set and adhered to high customer service standards in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Recruitment Direct
✨Showcase Your Technical Knowledge
Make sure to brush up on the technical aspects related to the role. Be prepared to discuss any relevant experience you have in construction or engineering, as well as your familiarity with the company's products and services.
✨Demonstrate Customer Service Skills
Since this role heavily focuses on customer service, think of examples from your past experiences where you provided exceptional service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Be Organised and Efficient
The job requires excellent time management skills. During the interview, convey how you prioritise tasks and manage your time effectively. You might even want to share specific tools or methods you use to stay organised.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the position. This will also help you gauge if the company is the right fit for you.
