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- Tasks: Engage with customers to protect their devices and upsell products.
- Company: Join Domestic & General, a trusted partner for appliance care in the UK.
- Benefits: Enjoy remote work, 33 days' leave, gym discounts, and a pension scheme.
- Why this job: Great work-life balance, comprehensive training, and clear career progression await you.
- Qualifications: 1 year of targeted sales experience and strong communication skills required.
- Other info: Immediate interviews available; start date is 6th May 2025.
Salary: £23,000 plus average bonus earning potential of £6,000 per annum.
Hours: This department has 2 shift patterns on a 2-week rotation based on a 37.5-hour contract:
- Mon 10:30-7pm, Tues-Thu 10-7pm, Friday 9.30 - 4pm
- Mon 10-6:30pm, Tues-Thu 9.30 - 6.30pm, Friday 9.30 - 4pm
Location: Remote, Mainland UK only.
Start date: 6th May 2025.
Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Right now, we're recruiting Sky Outbound Customer Sales Advisors in a role that offers great work-life balance, working from home and comprehensive training:
- 2 weeks Mon 10am-6:30pm, Tues-Thu 9:30am-6:30pm and Friday 9:30-4pm.
As a Customer Sales Advisor in our busy Outbound department, you'll get in touch with customers to make sure their devices are protected. You'll build rapport with customers, get to know their individual needs and put their interests first and use your sales and communication skills to upsell products.
The experience and skills you need:
- 1 year continuous and targeted sales experience within the last 3 years.
- A driven mindset with strong customer service and sales skills with a love for hitting targets.
- Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed.
How you'll be rewarded:
- 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year.
- Investment in your career - Development through ongoing coaching and clearly defined progression opportunities.
- Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs.
- Pension scheme - Matched employer contributions up to 5% of basic salary.
- Life assurance - Employer funded cover of 4x basic salary.
- Employee assistance programme - Free support for physical & mental health, financial assistance and more.
Immediate interviews available.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Sky Outbound Sales Representative employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sky Outbound Sales Representative
✨Tip Number 1
Familiarise yourself with the Sky brand and its products. Understanding what you're selling will help you build rapport with customers and demonstrate genuine interest in their needs.
✨Tip Number 2
Practice your communication skills, especially active listening. Being able to listen and respond appropriately to customer concerns is crucial in a sales role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common objections in sales and prepare responses. Knowing how to handle pushback can set you apart from other candidates and show that you're ready for the challenges of the role.
✨Tip Number 4
Be ready to discuss your previous sales experiences in detail during the interview. Highlight specific achievements and how you met or exceeded targets to demonstrate your capability and drive.
We think you need these skills to ace Sky Outbound Sales Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your telesales or telemarketing experience. Emphasise any achievements related to sales targets and customer service, as these are key for the Sky Outbound Sales Representative role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to build rapport with customers. Mention specific examples of how you've successfully upsold products in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong customer service and sales skills. Use keywords from the job description, such as 'driven mindset' and 'great communication skills', to demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street
✨Know Your Sales Techniques
Brush up on your sales techniques and be ready to discuss how you've successfully upsold products in the past. Be prepared to share specific examples that highlight your ability to build rapport and meet targets.
✨Demonstrate Empathy
Since the role involves understanding customer needs, practice demonstrating empathy during your interview. Show that you can listen actively and respond to customer concerns, which is crucial for a sales advisor.
✨Familiarise Yourself with the Company
Research Domestic & General and their partnership with Sky. Understanding their services and values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Common Interview Questions
Anticipate questions related to your previous sales experience and how you handle rejection. Practising your responses will help you feel more confident and articulate during the interview.
