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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth communication and quick resolutions.
- Company: Join a rapidly growing new homes developer in South Yorkshire.
- Benefits: Enjoy a competitive salary, company car plan, and potential bonuses.
- Why this job: Make a real impact by enhancing customer experiences in the housing sector.
- Qualifications: Experience in a similar role within housebuilding or housing associations is essential.
- Other info: A full UK driving licence is required for this mobile role.
An exciting opportunity to join a new homes developer with incredible growth plans who are seeking an experienced Customer Liaison Manager to cover their South Yorkshire region. Joining the team as a Customer Liaison Manager, you will be the customer's key point of contact from the moment they are introduced to their home onwards, managing the customer relationship, ensuring quick and effective resolutions to defects in order to meet and exceed our customers' expectations.
As this is a mobile role covering the South Yorkshire operating area, therefore a full UK driving licence is required.
Duties
- Build and maintain strong customer relationships: Serve as the primary point of contact for customers, ensuring a smooth and positive experience throughout the purchasing, building, and post-sales processes.
- Coordinate and oversee customer communication: Manage customer inquiries, complaints, and feedback while collaborating with internal teams to resolve issues promptly and efficiently.
- Ensure high-quality customer satisfaction: Monitor and improve customer satisfaction levels, ensuring that every homebuyer’s expectations are met and exceeded through proactive support and personalized service.
Experience
- To be successful as our Customer Liaison Manager, experience of working within a similar role for a housebuilder, housing association or local authority is essential.
- Good knowledge of the Construction and Technical processes is essential.
- Proven ability to work independently, remain calm in a crisis, prioritise work, take initiative and make informed decisions.
Benefits
- Salary of £40,000
- Company car plan/cash allowance
- Discretionary bonus
Locations
Customer Liaison Manager employer: Approach Personnel Ltd
Contact Detail:
Approach Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Manager
✨Tip Number 1
Familiarise yourself with the local housing market in South Yorkshire. Understanding the specific needs and preferences of customers in this area will help you build rapport and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the construction and housing sectors. Attend local events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in previous roles. Be ready to discuss specific situations where you resolved issues or improved customer satisfaction, as this will showcase your relevant experience.
✨Tip Number 4
Research the company’s values and growth plans. Tailoring your conversation to align with their goals during interviews will show that you're genuinely interested in contributing to their success as a Customer Liaison Manager.
We think you need these skills to ace Customer Liaison Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required experience for the Customer Liaison Manager position. Tailor your application to highlight relevant skills and experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in customer service or liaison positions, particularly within the housing sector. Provide specific examples of how you have successfully managed customer relationships and resolved issues.
Showcase Your Skills: Make sure to mention your knowledge of construction and technical processes, as well as your ability to work independently and handle crises. Use concrete examples to demonstrate these skills in action.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Explain why you are a great fit for the Customer Liaison Manager position and how you can contribute to their growth plans.
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey in the home buying process. Be prepared to discuss how you would manage relationships at each stage, from initial contact to post-sale support.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively resolved customer complaints or issues in the past. Highlight your ability to remain calm under pressure and make informed decisions quickly.
✨Showcase Your Industry Knowledge
Brush up on your knowledge of construction and technical processes relevant to the role. Being able to speak confidently about these topics will show that you understand the industry and can communicate effectively with customers.
✨Emphasise Relationship Building
Be ready to discuss your strategies for building and maintaining strong customer relationships. Share specific examples of how you've exceeded customer expectations in previous roles.
