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- Tasks: Manage housing functions like viewings, sign-ups, and estate inspections while supporting residents.
- Company: Join a dedicated team serving the diverse community of Lewisham in social housing.
- Benefits: Enjoy a supportive work environment with opportunities for training and professional development.
- Why this job: Make a real impact in people's lives while promoting equality and diversity in housing.
- Qualifications: Strong customer service skills and experience managing challenging situations are essential.
- Other info: Access to a car is desirable for this role.
The predicted salary is between 36000 - 60000 £ per year.
You are a dedicated professional with a commitment to delivering high-quality customer service within the social housing sector. You value equality and diversity, understanding their critical roles in providing equal access and opportunities in a diverse community. Your experience with managing challenging situations and collaborating with multiple stakeholders is essential in supporting the residents of the London Borough of Lewisham.
As a Housing Officer, you will be responsible for managing various housing functions, including viewings, sign-ups, and estate inspections. You'll develop strong relationships with Tenant and Residents’ Associations, address nuisance and anti-social behaviour cases, and ensure compliance with safeguarding procedures. Responding to complaints and supporting vulnerable residents are critical aspects of the role. Additionally, you'll be involved in legal actions, attending court hearings, and contributing to a multi-agency approach for complex cases. Keeping current with relevant legislation and practices as well as participating in training and performance management form an integral part of the job.
- Commitment to equality and diversity
- Understanding of social housing challenges
- Excellent customer service delivery
- Experience managing challenging customers
- Ability to prioritize workload in a high-pressure environment
- Effective collaboration with internal and external stakeholders
- Desirable: Social housing experience
- Desirable: Access to a car for work purposes
Housing Officer SO1 employer: Lewisham Council
Contact Detail:
Lewisham Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer SO1
✨Tip Number 1
Familiarise yourself with the specific challenges faced in social housing, particularly in the London Borough of Lewisham. Understanding local issues will help you demonstrate your commitment to the community during interviews.
✨Tip Number 2
Network with current or former Housing Officers and professionals in the social housing sector. They can provide valuable insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 3
Stay updated on relevant legislation and best practices in social housing. This knowledge will not only prepare you for potential interview questions but also show your dedication to professional development.
✨Tip Number 4
Prepare examples of how you've successfully managed challenging situations or conflicts in previous roles. Being able to articulate these experiences will highlight your problem-solving skills and customer service expertise.
We think you need these skills to ace Housing Officer SO1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and social housing. Emphasise any relevant roles where you managed challenging situations or collaborated with stakeholders.
Craft a Strong Cover Letter: In your cover letter, express your commitment to equality and diversity. Share specific examples of how you've supported vulnerable individuals or dealt with anti-social behaviour in previous roles.
Showcase Relevant Skills: Clearly outline your skills that align with the job description, such as your ability to prioritise workload under pressure and your experience in legal actions or court hearings, if applicable.
Research the Organisation: Familiarise yourself with the London Borough of Lewisham's housing policies and community initiatives. This knowledge will help you demonstrate your understanding of the challenges faced in social housing during interviews.
How to prepare for a job interview at Lewisham Council
✨Show Your Commitment to Equality and Diversity
Make sure to highlight your understanding of equality and diversity during the interview. Share specific examples of how you've promoted these values in your previous roles, especially in a social housing context.
✨Demonstrate Your Customer Service Skills
Prepare to discuss your experience in delivering excellent customer service. Think of scenarios where you successfully managed challenging customers or resolved complaints, as this will showcase your ability to handle difficult situations effectively.
✨Familiarise Yourself with Relevant Legislation
Brush up on current legislation and practices related to social housing. Being knowledgeable about the legal aspects of the role will not only impress your interviewers but also show that you're proactive and well-prepared.
✨Highlight Your Collaborative Experience
Since the role involves working with various stakeholders, be ready to discuss your experience in collaboration. Provide examples of how you've worked with different teams or agencies to achieve common goals, particularly in complex cases.
