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- Tasks: Manage HGV breakdowns, liaise with vendors, and ensure site safety.
- Company: Join a market leader known for its great workplace culture.
- Benefits: Enjoy a Monday to Friday schedule with a supportive team environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love customer care.
- Qualifications: Experience with HGVs, excellent communication, and administrative skills required.
- Other info: Opportunity to grow within a certified great place to work.
My client, a market leader within their field and a great place to work certified business is looking for a passionate and skilled worker who thrives in a fast-paced, hands-on environment. With time served experience in an HGV, truck position with good technical/engineering aptitude, this could be the next step for you! Previous experience with HGV, either being an ex technician or having worked in similar service advisor roles previously is essential for this role. Breakdowns will be a major part of this role, so experience will be required.
Heavily involved in ensuring that the site is adhering to Health & Safety regulations, with some involvement in Facilities management. Being great at customer care with excellent communication skills and great administrative skills are essential requirements for this role. Monday to Friday (9hr Day) between 07:30 to 18:00.
Key Responsibilities: (list is not exhaustive)
- Diligently review maintenance repair cost estimates, raise and authorise purchase orders to external vendors.
- Support with maintenance issues involving both customers and vendors.
- Liaise with OEM technical service departments and support with in-depth fault diagnosis.
- Assist with arranging and managing 3rd party work on premises.
- Assist with parts sourcing, procurement and ordering.
- Analyse and identify any warranty situations and review data for fleet maintenance trends.
- Key Account Management - from booking scheduled maintenance, to dealing with breakdowns, to raising damage recharges.
- Heavy involvement in ensuring that the site is adhering to Health & Safety regulations and some Facilities management for the site/depot will be required.
Key Experience:
- Previous experience with HGV - either an Ex Technician or Service Advisor.
- Key experience within Breakdowns.
- Experience within Health & Safety and Facilities management.
- Excellent communication skills.
- Amazing customer care.
- Being computer literate with great administrative skills is necessary.
- Being able to work on own initiative, but be part of a team.
If you feel that you have the right experience and want to be employed by a Market Leader, APPLY Today!
Account Manager - Breakdowns HGV employer: Pertemps Loughborough
Contact Detail:
Pertemps Loughborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Breakdowns HGV
✨Tip Number 1
Make sure to highlight your hands-on experience with HGVs during any networking opportunities. Engage with professionals in the industry on platforms like LinkedIn, and don't hesitate to ask for informational interviews to learn more about the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest Health & Safety regulations relevant to the HGV sector. Being knowledgeable about these regulations can set you apart during discussions with potential employers and show your commitment to safety.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled breakdown situations in the past. Think about challenges you faced, how you resolved them, and the impact of your actions on customer satisfaction and operational efficiency.
✨Tip Number 4
Showcase your communication skills by engaging with the company's social media channels. Comment on their posts or share relevant content to demonstrate your interest in the company and its values, which can help you stand out as a candidate.
We think you need these skills to ace Account Manager - Breakdowns HGV
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with HGVs, particularly if you've worked as a technician or in a service advisor role. Emphasise your technical aptitude and any specific breakdown experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention your customer care skills and how you can contribute to maintaining Health & Safety regulations at the site.
Highlight Key Skills: In your application, clearly outline your communication skills, administrative abilities, and experience with facilities management. Use specific examples to demonstrate how you've successfully managed similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pertemps Loughborough
✨Showcase Your HGV Experience
Make sure to highlight your previous experience with HGVs, whether as a technician or in a service advisor role. Be prepared to discuss specific breakdown scenarios you've handled and how you resolved them.
✨Demonstrate Technical Aptitude
Since the role requires good technical and engineering skills, be ready to talk about your understanding of maintenance repair processes and fault diagnosis. You might even want to brush up on common issues faced in HGVs.
✨Emphasise Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively communicated with customers and vendors in the past, especially during high-pressure situations like breakdowns.
✨Understand Health & Safety Regulations
Familiarise yourself with relevant Health & Safety regulations and be ready to discuss how you've ensured compliance in previous roles. This will show that you take safety seriously and understand its importance in the workplace.
