Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer service operations and ensure exceptional experiences.
- Company: Join Girbau, a global leader in professional laundry solutions since 1960.
- Benefits: Enjoy career growth opportunities and a dynamic team culture.
- Why this job: Make a real impact while working in a supportive environment.
- Qualifications: Excellent communication skills and at least one year of customer service experience required.
- Other info: Diversity and inclusion are valued; all backgrounds are welcome.
The predicted salary is between 28800 - 43200 £ per year.
Location: Hitchin, Herts | Full-time, On-Site | 40 Hours Per Week
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can take ownership and make a real impact? If so, we want you to be a key part of our growing team at Girbau!
Why Join Us?
At Girbau, we’re more than just a world leader in professional laundry solutions – we’re a team of driven individuals who take pride in delivering quality, reliability, and outstanding customer care. Since 1960, we’ve expanded to operate in over 100 countries, and now we’re on an exciting journey of growth.
This is your opportunity to play a pivotal role in shaping the customer experience and driving service excellence within our Operations function. You’ll be part of a passionate team, dedicated to making a real difference for our customers.
The Role: Take Ownership & Drive Excellence
As a Customer Service Area Controller, you’ll take full responsibility for managing customer service operations within your assigned geographical area. You’ll ensure customers’ equipment is serviced, maintained, and repaired efficiently, while providing an exceptional experience every step of the way.
You’ll be responsible for:
- Owning the customer experience – from initial contact to resolution, ensuring service excellence.
- Working closely with the Area Sales Manager to deliver top-tier after-sales service.
- Managing customer queries and escalations, ensuring issues are resolved efficiently.
- Building strong customer relationships, providing clear and transparent communication.
- Recording and overseeing customer calls from receipt to invoicing, ensuring smooth service flow.
- Processing and invoicing jobs while maintaining accuracy and efficiency.
About You:
We’re looking for someone with a customer-first mindset and the drive to deliver outstanding service. You’ll be a confident communicator who enjoys problem-solving and taking ownership of challenges.
You’ll need:
- Excellent interpersonal and communication skills – you’re friendly, approachable, and proactive.
- A keen eye for detail – efficiency, accuracy, and strong organisational skills are key.
- A proactive approach – self-motivated and willing to take the initiative.
- Ability to multitask and adapt in a fast-paced environment.
- Strong technical proficiency – experience with Word, Outlook, and Excel, with CRM/database experience preferred.
- Previous customer service experience – at least one year in an administrative or reception role in a busy office.
Why You’ll Love It Here:
- Join a company on an exciting growth journey – your work will directly contribute to our success.
- A dynamic and supportive team culture – work alongside passionate professionals who love what they do.
- Make a real impact – take ownership of your role and drive customer satisfaction.
- Career growth opportunities – we invest in our people and their development.
At Girbau, we believe in diversity, equity, and inclusion. If you’re a team player with the right skills and mindset, we’d love to hear from you – no matter your background.
Ready to make a difference? Apply today and be part of something exciting!
Customer Service Coordinator employer: Girbau UK
Contact Detail:
Girbau UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Girbau's products and services. Understanding their professional laundry solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your problem-solving skills and ability to manage customer queries will show that you're a perfect fit for the Customer Service Area Controller position.
✨Tip Number 3
Network with current or former employees of Girbau on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Demonstrate your technical proficiency by being prepared to discuss your experience with CRM systems and software like Word, Outlook, and Excel. Showing that you're comfortable with these tools will reassure the hiring team of your capability to handle the role effectively.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of Customer Service Area Controller. Emphasise your interpersonal skills, problem-solving abilities, and any technical proficiency you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Girbau's mission. Mention specific examples from your past experiences that demonstrate your ability to take ownership and drive service excellence.
Highlight Relevant Experience: In your application, clearly outline your previous roles in customer service or administrative positions. Focus on achievements that reflect your ability to manage customer queries, build relationships, and maintain accuracy in processing tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Girbau UK
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved customer issues. Highlight your ability to think on your feet and how you took ownership of challenges to achieve positive outcomes.
✨Highlight Your Communication Skills
Since the role requires excellent interpersonal skills, practice articulating your thoughts clearly and confidently. Be ready to explain how you build strong relationships with customers and colleagues alike.
✨Emphasise Attention to Detail
Given the importance of accuracy in processing and invoicing jobs, be prepared to discuss how you ensure attention to detail in your work. Mention any tools or methods you use to stay organised and efficient.
