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- Tasks: Manage customer inquiries and ensure a seamless shopping experience.
- Company: OMNES is a sustainable women's fashion brand focused on ethical clothing.
- Benefits: Enjoy a competitive salary, professional development, and a collaborative environment.
- Why this job: Be part of a mission-driven team making a positive impact in the fashion industry.
- Qualifications: Mid-senior level experience in customer service, ideally in e-commerce or retail.
- Other info: This role is on-site in London, Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
OMNES is a modern, sustainable and cost-conscious women’s fashion brand, designing ethically crafted clothing. OMNES means ‘all’, a reflection of the fact that we all need to work together to change the way we shop, wear and think about fashion. OMNES focuses on timeless designs with a considered approach to how their pieces fit bodies of all shapes and sizes. OMNES was founded in London in 2021 to address the gap in access to better wardrobe choices and create a brand that would speak to this unmet need. The fashion industry is one of the world’s most prolific polluters, with millions of tonnes of textiles ending up in landfill every year, and global supply chain workers being underpaid and exploited. The detrimental impact is vast, and improving the ways it operates could make a truly positive difference to the future of our planet and global community. OMNES strives to act as a responsible global citizen, treating the Earth with respect, and aiming to contribute to its repair.
ROLE OVERVIEW: OMNES is seeking a dedicated and proactive Customer Service Manager to handle all customer inquiries and resolve any issues related to our e-commerce platform. This is a mid-senior level role, where the successful candidate will be the sole person responsible for managing the customer service function. They will provide exceptional support to customers via phone, email, and other communication channels, ensuring a seamless shopping experience and maintaining the high standards of the OMNES brand. This role is on-site, based in our London office, from Monday to Friday.
KEY RESPONSIBILITIES:
- Customer Support: Act as the main point of contact for customer inquiries and complaints, ensuring all issues are resolved efficiently and professionally.
- E-Commerce Assistance: Provide support specifically related to our online shopping platform, including troubleshooting order issues, payments, returns, and more.
- Communication: Respond to customers via phone and email, offering timely and courteous assistance.
- Problem-Solving: Identify and resolve recurring issues to improve overall customer satisfaction and e-commerce performance.
- Reporting: Track and report on customer service metrics and feedback to drive improvements in service and user experience.
QUALIFICATIONS:
- Mid-senior level experience (up to 6 years) in customer service, ideally within e-commerce or retail.
- Strong problem-solving skills and a customer-first attitude.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Passion for sustainability and ethical business practices is a plus.
WHAT WE OFFER:
- Competitive salary and benefits package.
- Opportunity to work with a mission-driven company dedicated to making a positive impact on the fashion industry.
- Collaborative and inclusive work environment.
- Continuous learning and professional development opportunities.
Join us at OMNES and be part of the change. Together, we can make fashion better.
Customer Service Manager employer: OMNES
Contact Detail:
OMNES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with OMNES' brand values and mission. Understanding their commitment to sustainability and ethical practices will help you align your responses during interviews, showcasing your passion for the fashion industry and customer service.
✨Tip Number 2
Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Highlighting specific situations where you improved customer satisfaction will demonstrate your problem-solving skills and customer-first attitude, which are crucial for this role.
✨Tip Number 3
Research common e-commerce challenges and solutions. Being knowledgeable about issues like order processing, returns, and payment troubleshooting will allow you to speak confidently about how you can enhance the customer experience at OMNES.
✨Tip Number 4
Network with current or former employees of OMNES on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, giving you an edge in understanding what they value in a Customer Service Manager.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with OMNES and their mission. Highlight your understanding of sustainable fashion and how it aligns with your values in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in customer service, particularly in e-commerce or retail. Emphasise your problem-solving skills and any achievements that demonstrate your ability to enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and ethical business practices. Mention specific examples of how you've successfully managed customer inquiries and improved service in previous roles.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers across various channels.
How to prepare for a job interview at OMNES
✨Show Your Passion for Sustainability
Since OMNES is dedicated to sustainability and ethical practices, make sure to express your passion for these values during the interview. Share any personal experiences or initiatives you've been involved in that align with their mission.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively resolved customer issues in the past. Highlight your problem-solving skills by discussing specific situations where you turned a negative experience into a positive one for the customer.
✨Familiarise Yourself with E-Commerce Platforms
As the role involves managing customer service for an e-commerce platform, it’s crucial to have a good understanding of online shopping processes. Brush up on common issues customers face and think about how you would address them.
✨Practice Clear Communication
Excellent verbal and written communication skills are essential for this role. During the interview, practice articulating your thoughts clearly and concisely. Consider role-playing common customer interactions to showcase your communication style.
