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- Tasks: Become a Travel Consultant by learning customer service, geography, and travel systems.
- Company: CTM is a global leader in innovative travel management solutions with 25 years of experience.
- Benefits: Gain hands-on training, dedicated support, and a pathway to a junior consultant role.
- Why this job: Join a positive culture that values growth and offers exciting career opportunities in travel.
- Qualifications: No prior travel experience needed; just a passion for learning and customer service.
- Other info: Assessment Day on 26th April 2025 in Glasgow; training starts July 2025.
CTM is an award-winning global provider of innovative and cost-effective travel management solutions to the corporate market. We understand the complex travel needs of businesses in every global market and are committed to developing tailored travel solutions that drive results. With more than 25 years in business travel, CTM is proud to support the travel needs of a diverse customer portfolio spanning geographies, industries, and business sizes.
CTM Academy is a Corporate Travel Management (CTM) training and development programme that provides an opportunity for people new to the industry to learn the ins and outs of being a Travel Consultant.
Looking to elevate your career with a global leader in travel? Not to worry! If you're eager to learn – we’re here to help!
- Learn customer service – phone, email and in-person.
- Learn geography – be skilled in air routes, rail routes and hotels.
- Learn the systems – reservations, fares, modifications & cancellations.
- Learn the lingo – phonetic alphabet & travel jargon.
Where: In our Glasgow office located on Nelson Mandela Place.
When: The training will take place throughout July 2025.
The details: There will be dedicated trainers on site. The programme consists of 1 assessment halfway through and 1 final assessment.
Once skilled and successful in the assessment you’ll be offered a ‘junior business travel consultant’ position where you’ll then be able to continue your growth journey.
Assessment Day: 26th April 2025 in our Glasgow office.
So… Do you feel that you can become a Business Travel Consultant? Do you want to take your career to the next step? Are you looking for a career that takes you places, builds a positive culture and values you? Apply today with your CV!
Trainee Business Travel Consultant employer: Corporate Travel Management UK
Contact Detail:
Corporate Travel Management UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Business Travel Consultant
✨Tip Number 1
Familiarise yourself with the travel industry jargon and terminology. Understanding terms like 'GDS', 'fare rules', and 'itinerary' will not only help you during the assessment but also show your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with clients, practice how to handle inquiries and complaints effectively, whether through role-playing or by volunteering in customer-facing roles.
✨Tip Number 3
Research CTM and its services thoroughly. Knowing about their unique offerings and understanding their client base can give you an edge during the assessment day, demonstrating your genuine interest in the company.
✨Tip Number 4
Prepare for the assessment day by practising common interview questions related to teamwork and problem-solving. Being able to articulate your thoughts clearly will help you stand out as a candidate eager to learn and grow.
We think you need these skills to ace Trainee Business Travel Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what a Trainee Business Travel Consultant does. Familiarise yourself with the responsibilities and skills required, as this will help you tailor your application.
Craft a Tailored CV: Highlight any relevant skills or experiences that align with the role, even if they are not directly related to travel. Emphasise your eagerness to learn and adapt, as well as any customer service experience you may have.
Write a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the position and the company. Mention why you want to join CTM Academy and how you can contribute to their team, showcasing your passion for travel and customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Corporate Travel Management UK
✨Research the Company
Before your interview, take some time to learn about CTM and its services. Understanding their approach to travel management and their customer portfolio will help you answer questions more effectively and show your genuine interest in the role.
✨Familiarise Yourself with Travel Terminology
Since the role involves learning travel jargon, it’s a good idea to brush up on common terms used in the industry. This will not only help you during the interview but also demonstrate your eagerness to learn and adapt.
✨Prepare for Customer Service Scenarios
As a Trainee Business Travel Consultant, you'll need strong customer service skills. Think of examples from your past experiences where you successfully handled customer queries or resolved issues, even if they are from different industries.
✨Show Enthusiasm for Learning
CTM Academy is designed for those new to the industry, so express your eagerness to learn and grow. Highlight any relevant skills or experiences that showcase your ability to adapt and thrive in a training environment.
