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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage various tasks daily.
- Company: Join Chubb Fire & Security, a global leader in innovative security solutions for over 200 years.
- Benefits: Enjoy 25 days holiday, free parking, health resources, and a generous pension scheme.
- Why this job: Be part of a dynamic team that values growth, innovation, and a people-first culture.
- Qualifications: Strong communication skills, IT literacy, and a solution-focused mindset are essential.
- Other info: Hybrid working model with mandatory office attendance on Fridays.
Are you looking to join a business that offers a genuine ‘people first’ culture? Here at Chubb Fire & Security we have an opportunity for a Customer Service Coordinator to join our team based in Staines-upon-Thames TW18 3AG on a full time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: Up to £30,000 per annum (dependent on experience)
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You’ll be Doing as Customer Service Coordinator
As a Customer Service Coordinator within Mechanical Team no two days will be the same, but you’ll always strive to provide the best customer service experience to all internal and external customers.
- Pro-active management of outstanding jobs – order, service and callouts.
- Management of visit reports and quotations in uploading to customer portals.
- Resolution of customer disputes including liaison with other areas of the business as necessary.
- To build professional business relationships with customers.
- To attend weekly/monthly calls with the customers.
WORKING HOURS: Hybrid role that involves working three days per week in the office, with Friday being a mandatory attendance day | 37.5 hours per week | Monday to Friday | 9.00am – 5.00pm
What We Would Like You To Bring
- You’ll be a natural communicator, with an ability to build rapport with both our customers and your colleagues.
- Solution focused – Strive to understand and resolve potential issues when talking with customers / internal stakeholders.
- Solid IT literacy - We use multiple systems, both inhouse portals and Microsoft platforms.
- Consistently remains calm under pressure – Some calls may be of an urgent nature.
- Open minded and willing to learn - Learning in a fast-paced and ever-changing environment isn’t for the faint hearted but we will endeavour to set you up for success.
Customer Service Coordinator employer: chubb fire & security
Contact Detail:
chubb fire & security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Chubb Fire & Security's products and services. Understanding their security systems, from CCTV to fire detection, will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've successfully built rapport with customers or resolved disputes in previous roles. This will show that you can thrive in a customer-focused environment.
✨Tip Number 3
Research the company culture at Chubb Fire & Security. Being able to articulate how your values align with their 'people first' approach will make you stand out as a candidate who fits well within their team.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your problem-solving abilities. Think of situations where you remained calm under pressure and how you effectively managed customer expectations.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Coordinator role. Emphasise your communication skills, IT literacy, and any experience in managing customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues effectively. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to build rapport with customers.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as being solution-focused, calm under pressure, and open-minded. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at chubb fire & security
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Be prepared to demonstrate your ability to build rapport with both customers and colleagues during the interview. Use examples from your past experiences where you successfully resolved issues or built relationships.
✨Demonstrate Problem-Solving Abilities
The role requires a solution-focused mindset. Think of specific instances where you identified potential issues and took proactive steps to resolve them. Highlight your approach to problem-solving and how it benefited your previous employers.
✨Familiarise Yourself with Relevant Technologies
Since the position involves using various systems, including in-house portals and Microsoft platforms, make sure you are comfortable discussing your IT literacy. Mention any relevant software you have used and how it has helped you in your previous roles.
✨Stay Calm Under Pressure
Given that some calls may be urgent, it's important to convey your ability to remain calm under pressure. Prepare to share examples of stressful situations you've handled effectively, showcasing your resilience and composure.
