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- Tasks: Manage claims efficiently from start to finish while keeping clients updated.
- Company: Join a leading firm in Orpington known for high customer satisfaction and retention.
- Benefits: Enjoy a negotiable salary, comprehensive benefits, and free on-site parking.
- Why this job: Be part of a supportive team with opportunities for career growth and professional development.
- Qualifications: 5+ years in claims handling, strong communication skills, and attention to detail required.
- Other info: Work hours are 9am to 5.30pm, Monday to Friday, with local amenities nearby.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for a Senior Claims and Risk Management Executive to join our professional and welcoming team in Orpington. Our Orpington location offers high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.
The position of Senior Claims and Risk Management Executive is a key role and requires a professional approach. You will play an integral role within the business by ensuring that claims are dealt with promptly and efficiently from first notification through to settlement, while maintaining regular contact with our clients with updates. Specialising in Commercial Insurance for SME and Corporate customers, this role is focused in our Commercial non-motor division.
Working alongside likeminded and experienced insurance brokers, this is a long term opportunity with a 'forever company' that will provide career progression and security.
Day to day:
- Handle both client and Insurer elements of large or complex losses, including; Public and Employers Liability, Property, BI and/or Financial lines policies.
- Have an in-depth knowledge of Insurance claims law, and policy wordings to secure the best possible settlements for our customers.
- Protect the business from E&O.
- Deal with Indemnity issues with Insurers.
- Build meaningful relationships with business owners.
- Provide Risk Management expertise, using data and trend analysis.
- Liaise and deal with building surveyors, loss adjusters and assessors.
- Incoming and outbound Claims call handling (new and existing clients).
- Corresponding and communicating with clients and Insurance companies.
- Deal with Commercial claims from first notification to final settlement.
- Handle any day to day claims queries and issues received through to resolution.
- Monitor and maintain up to date information within the claims register.
- Monitor reserves and claims position.
- Advise clients about Risk Management and how this will benefit them in respect of claims.
- Ensure a comprehensive record is constantly updated and noted on the electronic file/Open GI system.
- Liaise and work alongside Claims Team to identify any potential problems or issues.
- Meet all company set targets and objectives.
- Data input.
- Maintain day to day Compliance procedures for FCA Regulation.
- Customer service.
- Maintain a complete and comprehensive training record/log.
- Share ideas or suggestions for business improvement with Management.
- Advise Manager of any backlog in work in a timely manner.
- Effectively manage individual diary.
- Manage personal workflow effectively and efficiently.
- Resolve client complaints/issues.
- Produce regular claims reports for clients/sales team for meetings.
- Produce renewal reports in respect of claims history.
- Undertake client visits for prospective/new/renewal and review meetings, monthly or quarterly.
- Build close relationships with key and VIP clients.
What's on Offer:
- Negotiable Salary
- Comprehensive benefits package (pension etc)
- Free on-site parking
- Local amenities (gym, shops, restaurants & pubs within walking distance, opposite a golf course)
- Great outside space
- Professional Qualifications such as CII
- 9am to 5.30pm Mon-Friday
Your Experience:
- Minimum of 5 years relevant experience in a claims handling role
- Ability to Negotiate and Influence
- Effective Communication skills both written and verbal
- High attention to detail
- Form and develop strong Insurer and Client relationships
- High Level Customer Service skills
- Time management and Organisational skills
- Decision Making Skills
Senior Claims and Risk Management Executive employer: Brown & Brown
Contact Detail:
Brown & Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims and Risk Management Executive
✨Tip Number 1
Network with professionals in the insurance industry, especially those who specialise in claims and risk management. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends and regulations in commercial insurance, particularly regarding claims handling. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed complex claims or improved processes. Highlighting your problem-solving skills and ability to build relationships with clients and insurers will set you apart.
✨Tip Number 4
Research StudySmarter's values and mission to align your responses during the interview. Showing that you understand and resonate with our focus on customer satisfaction and professional development can make a strong impression.
We think you need these skills to ace Senior Claims and Risk Management Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling and risk management. Emphasise your ability to negotiate, communicate effectively, and manage client relationships, as these are key skills for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Senior Claims and Risk Management Executive position. Mention your experience with commercial insurance and your understanding of claims law to demonstrate your suitability for the role.
Showcase Relevant Achievements: In your application, include specific examples of how you've successfully managed complex claims or improved processes in previous roles. This will help illustrate your capability and value to the company.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims management field.
How to prepare for a job interview at Brown & Brown
✨Showcase Your Expertise
Make sure to highlight your in-depth knowledge of insurance claims law and policy wordings during the interview. Be prepared to discuss specific cases where you secured favourable settlements for clients, as this will demonstrate your capability in handling complex claims.
✨Demonstrate Relationship-Building Skills
Since building meaningful relationships with clients and insurers is crucial for this role, come equipped with examples of how you've successfully developed and maintained these relationships in your previous positions. This will show that you understand the importance of client engagement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past experiences where you had to manage complex claims or resolve client complaints, and be ready to explain your thought process and actions taken.
✨Emphasise Your Organisational Skills
Given the need for effective time management and organisation in this role, be prepared to discuss how you prioritise tasks and manage your workflow. Share specific tools or methods you use to keep track of claims and ensure compliance with regulations.
