Workshop Service Manager

Workshop Service Manager – Aftersales, Plant Hire, Commercial Vehicles Stourport-on-Severn ~£50 – 60,000 pa Full time, Permanent – Monday – Friday, 40 hours per week Responsibilities: * Managing a small team of engineers, technicians, sales and clerical staff to provide exceptional customer care, whether resolving issues on-site or in the workshop, or generating new business through maximising delivery of services with existing key accounts * Building upon present success of the team and driving positive growth by proactive outreach activities, bringing the service offerings to a broader potential customer-base * Optimising procedures within the team, reviewing practices and monitoring performances to help staff achieve their best * Managing departmental budgets, accurate status reporting and meeting of company targets * Occasional site/customer visits as required Desirable qualities: * Self-motivation, with excellent people-management & leadership abilities * Sound commercial understanding, with exceptional customer interaction skills * Technical understanding of products and/or market knowledge of customer-base * Experience in a similar Service Delivery leadership role, or as a Workshop Manager looking to take on more customer-facing duties and commercial responsibilities If this role suits your skills and experience, please apply now and I’ll be in touch shortly. Cheers