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- Tasks: Lead a team of Service Engineers, manage customer queries, and oversee equipment maintenance.
- Company: Join a successful OEM in West Yorkshire with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for professional development.
- Why this job: Perfect for those seeking leadership experience in a dynamic and supportive environment.
- Qualifications: Previous team management experience and a background in service or engineering required.
- Other info: Office-based role with easy commutes from various West Yorkshire locations.
The predicted salary is between 40000 - 60000 £ per year.
Samuel Frank is recruiting for a Service Manager to join a well-established and successful, West Yorkshire based OEM. The Service Manager will manage the team that provides aftercare plans, equipment optimisation, inspections, refurbishments and repairs across a range of equipment and sectors.
Key aspects of the Service Manager role include:
- Manage a team of Service Engineers
- Schedule works
- Manage customer enquiries whilst ensuring the Service Engineers are adequately trained both technically and in health & safety
- Demonstrate strong leadership skills
- Multitask and work well under pressure
- Recruit new Service Engineers to the team when required
- Issue work to team and monitor progress
The successful Service Manager is likely to have had previous team management experience, ideally in a service focused environment with a strong background in customer liaison. Background could be either Electrical or Mechanically biased. A full UK driving licence is required. The role will be office based. The company premises are easily commutable from large parts of West Yorkshire, including places such as Leeds, Bradford, Keighley, Ilkley, Harrogate, Skipton, Shipley and Otley.
Service Manager in Ilkley employer: Samuel Frank
Contact Detail:
Samuel Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Ilkley
✨Tip Number 1
Familiarise yourself with the specific equipment and sectors the company operates in. Understanding their products and services will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you handled challenges and motivated your team, as this is crucial for a Service Manager position.
✨Tip Number 3
Network with professionals in the industry, especially those who have worked in service management roles. This can provide you with valuable insights and potentially even referrals that could strengthen your application.
✨Tip Number 4
Prepare to discuss your approach to customer liaison and how you ensure customer satisfaction. Being able to articulate your strategies for managing customer enquiries and resolving issues will set you apart from other candidates.
We think you need these skills to ace Service Manager in Ilkley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and customer service. Emphasise any previous roles where you managed a team or worked in a service-focused environment.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Service Manager position specifically. Mention your leadership skills and how your background aligns with the requirements of the role.
Highlight Relevant Skills: Clearly outline your skills related to multitasking, working under pressure, and technical training. Provide examples of how you've successfully managed teams and customer enquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Samuel Frank
✨Showcase Your Leadership Skills
As a Service Manager, strong leadership is key. Be prepared to discuss your previous experiences managing teams, how you motivate and train your staff, and any specific challenges you've overcome in a leadership role.
✨Demonstrate Multitasking Abilities
The role requires juggling multiple tasks under pressure. Share examples from your past where you successfully managed competing priorities, ensuring that you highlight your organisational skills and ability to remain calm in stressful situations.
✨Highlight Customer Liaison Experience
Customer interaction is crucial in this role. Prepare to talk about your experience in managing customer enquiries, resolving issues, and maintaining strong relationships. Specific examples will help illustrate your approach to customer service.
✨Understand the Technical Aspects
Whether your background is electrical or mechanical, be ready to discuss relevant technical knowledge. Familiarise yourself with the equipment and services the company offers, as this will demonstrate your commitment and understanding of the role.
