Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage properties, conduct tenancy reviews, and handle housing casework.
- Company: Hightown is a charitable housing association dedicated to providing homes and support.
- Benefits: Enjoy 33 days annual leave, a competitive salary, and discounts at popular retailers.
- Why this job: Join a dynamic team making a real impact in the community with opportunities for specialisation.
- Qualifications: Driving licence and access to a vehicle required; experience in housing management preferred.
- Other info: Flexible lead roles available based on your interests; apply early as interviews are ongoing.
The predicted salary is between 31231 - 46546 £ per year.
An exciting opportunity has arisen within our Housing Department for an experienced Housing Officer to join our dynamic team. The role involves managing a geographical patch of properties and duties will include:
- Carrying out tenancy reviews and tenancy audits with residents in their homes
- Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding
- Taking appropriate action regarding breaches of tenancies
- Working collaboratively with the other teams and services to ensure appropriate action is taken to deal with breaches of tenancies
- Assisting with Court processes and representing Hightown in court where necessary
- Resident involvement throughout the week travelling across your geographical patch
Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management (we're flexible if you have an interest in a specific lead). This may include:
- Anti-Social Behaviour
- Domestic Abuse
- Tenancy Fraud
As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role, you must have a driving licence and access to a vehicle for work purposes.
About Us: Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year.
The Benefits: We offer a range of benefits which include:
- 33 days of annual leave including Bank Holidays, rising to 35 days with service
- £39,039 pa for 35 hours a week contract
- Monthly attendance bonus
- Ongoing professional development and support to deliver outstanding support
- Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas
- Workplace pension scheme and life assurance of three times your annual salary
- Employee support and health & wellbeing services
- Well-equipped on-site gym
If you are interested in joining our friendly team, please apply below. Interview Date: Monday 31st March 2025. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.
We are an Equal Opportunities & Disability Confident Employer.
Housing Officer employer: Hightown Housing Association Limited
Contact Detail:
Hightown Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing laws and regulations relevant to the areas you will be managing. This knowledge will not only help you in your role but also demonstrate your commitment and expertise during interviews.
✨Tip Number 2
Network with current or former Housing Officers to gain insights into the role and the challenges they face. This can provide you with valuable information that you can use to tailor your approach and show your understanding of the position.
✨Tip Number 3
Highlight any experience you have in dealing with anti-social behaviour or domestic abuse cases, as these are key areas for this role. Be prepared to discuss specific examples of how you've handled similar situations in the past.
✨Tip Number 4
Demonstrate your ability to work collaboratively by preparing examples of how you've successfully partnered with other teams or services in previous roles. This will show that you can effectively manage relationships and drive positive outcomes.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Officer. Tailor your application to highlight relevant experience in housing management, casework, and tenant engagement.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that relate directly to the duties mentioned, such as managing tenancy reviews, dealing with anti-social behaviour, or working collaboratively with other teams.
Showcase Your Skills: Demonstrate your skills in communication, problem-solving, and knowledge of housing legislation. Provide specific examples of how you've successfully handled similar situations in the past.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the organisation. Mention why you want to work for Hightown and how you align with their mission of providing excellent housing and support.
How to prepare for a job interview at Hightown Housing Association Limited
✨Know Your Legislation
As a Housing Officer, it's crucial to be well-versed in housing legislation and best practices. Brush up on relevant laws and regulations before your interview, as you may be asked how you would handle specific situations involving tenancy breaches or anti-social behaviour.
✨Demonstrate Your Experience
Prepare to discuss your previous experience in housing management or related fields. Be ready to share specific examples of how you've successfully managed cases, dealt with difficult tenants, or collaborated with other teams to resolve issues.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, highlight your ability to communicate clearly and empathetically with residents, especially in sensitive situations like domestic abuse or tenancy disputes. Consider providing examples of how you've navigated challenging conversations.
✨Express Your Interest in Specialisation
Since the role allows for specialisation in areas like anti-social behaviour or domestic abuse, express your interest in a specific lead area. Discuss why you're passionate about that area and how you plan to stay updated on relevant developments and best practices.
