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- Tasks: Join a top-notch team ensuring safety, security, and service at cricket events.
- Company: Work with the Marylebone Cricket Club, the world's most active cricket club and owner of Lord's Ground.
- Benefits: Enjoy flexible hours, gain experience in a prestigious environment, and develop your customer service skills.
- Why this job: Be part of an iconic venue, meet diverse people, and enhance your communication skills without needing cricket knowledge.
- Qualifications: No prior cricket knowledge required; strong customer focus and resilience under pressure are essential.
- Other info: Ideal for those with summer availability; training provided for all necessary skills.
Working as part of a world-class stewarding team, you will play a crucial role in the three pillars of event operations: safety, security, and service. You’ll be warm and welcoming, calm under pressure and provide a first-class service to all those who enter the Ground. You will have the confidence to direct the public, ensuring the safety and security of all staff, spectators, members and players are never compromised, and ensure ground regulations are followed at all times. You will act in line with the club’s own standards and values: excellence, teamwork and integrity.
About the Role
Marylebone Cricket Club (the Club) is the world’s most active cricket club, custodian of the laws of cricket and is also the owner of Lord’s Ground, affectionately known as the “Home of Cricket”. The MCC and Lord’s brands are renowned worldwide and are synonymous with excellence, prestige and providing an enjoyable customer experience, whether at an international cricket match with 31,000 spectators, or for Sunday Afternoon Tea in the Long Room.
Do you enjoy providing an excellent experience to all you meet? Are you an exceptional communicator who can talk to anyone given the right environment? Do you have interpersonal skills that can adapt to any situation? Did you know you do not need to know anything about cricket to apply? If you have some spare time during the summer, this may be for you.
Essential Skills
The demands of the cricket season mean extended hours of up to 12hrs for Test Matches and One Day International matches. Other matches may consist of 6-8hrs per match day. This will include mid-week and weekends match dates, candidates will need to be able to demonstrate personal resilience to manage this and still deliver their best work. The ideal candidates will show strong customer focus and have the ability to work under pressure. Previous experience as a Spectator safety in a sports venue would be beneficial but is not a requirement. Skills and ability assessment will form part of the selection process, you will be taught all you need to know to complete the skills and ability assessment.
Please let us know if we can do anything to assist you with your application.
MCC Match Day Steward employer: MCC / Lords Cricket Ground
Contact Detail:
MCC / Lords Cricket Ground Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MCC Match Day Steward
✨Tip Number 1
Familiarise yourself with the MCC and Lord’s Ground values. Understanding their commitment to excellence, teamwork, and integrity will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills in various scenarios. Since the role requires exceptional interpersonal skills, consider role-playing different situations where you might need to direct the public or handle inquiries, ensuring you remain calm and welcoming.
✨Tip Number 3
Be prepared to discuss how you handle pressure. Given the extended hours and busy match days, think of examples from your past experiences where you've successfully managed stressful situations while maintaining a high level of service.
✨Tip Number 4
Show your enthusiasm for customer service. Highlight any previous experience where you provided excellent service, even if it wasn't in a sports context. This will demonstrate your commitment to creating a positive experience for spectators at the matches.
We think you need these skills to ace MCC Match Day Steward
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the MCC Match Day Steward position. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Skills: Emphasise your customer service skills and ability to work under pressure in your CV and cover letter. Mention any previous experience in similar roles, even if it's not directly related to sports.
Show Enthusiasm: Express your passion for providing excellent service and your willingness to learn about the role, even if you don't have prior cricket knowledge. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MCC / Lords Cricket Ground
✨Show Your Customer Service Skills
As a Match Day Steward, your role revolves around providing excellent service. Be prepared to share examples of how you've successfully handled customer interactions in the past, especially under pressure.
✨Demonstrate Calmness Under Pressure
The ability to remain calm and composed is crucial in this role. Think of situations where you had to manage stress effectively and be ready to discuss them during the interview.
✨Emphasise Teamwork and Integrity
The club values teamwork and integrity highly. Be sure to highlight your experiences working in teams and how you uphold ethical standards in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Practice responding to hypothetical situations related to safety and security at events to showcase your quick thinking.
