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For Companies At a Glance
- Tasks: Lead a team to drive sales and provide luxury customer service.
- Company: Join a beloved department store in Manchester's Trafford Centre.
- Benefits: Enjoy a bonus scheme and employee discounts while working full-time.
- Why this job: Be part of a creative brand that inspires and engages customers.
- Qualifications: Experience in retail management and a passion for fragrances required.
- Other info: Opportunity to develop your leadership skills in a vibrant environment.
The predicted salary is between 30000 - 42000 £ per year.
We have an amazing opportunity for an experienced Fragrance Counter Manager based in a much loved department store in the heart of Manchester’s Trafford Centre. This exceptional fragrance is a beautiful brand that awakens the imagination and the senses from the very first notes.
The role:
- General: Lead and manage the team, set goals, schedules and ensure high-quality service. Welcome and maintain confidentiality, manage customer files. Oversee counter operations and opportunities, build relationships with store management, follow company policies at all times, develop business with planned events.
- Sales: Lead team to achieve/exceed sales targets. Proactively sell, link-sell and provide luxury service. Increase average transaction value and items per transaction. Organise counter activities.
- Management: Coach and develop team members, manage stock levels. Grow business through events and appointments. Ensure all tasks are completed to a high standard. Proactively manage team members' performance.
- Service: Be knowledgeable on all the brand’s products. Demonstrate products. Recruit new customers, build relationships and gain loyalty. Educate clients on products and brands. Achieve CRM and service targets.
We can offer:
- Full time 5 days per week
- Bonus Scheme
- Employee Discount
Fragrance Counter Manager employer: Artisan People Group
Contact Detail:
Artisan People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fragrance Counter Manager
✨Tip Number 1
Familiarise yourself with the brand's fragrance offerings and their unique selling points. This knowledge will not only help you in interviews but also demonstrate your passion for the products, which is crucial for a role that revolves around luxury service.
✨Tip Number 2
Network with current or former employees of the department store or similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team in achieving sales targets. Highlight your coaching techniques and how you've motivated team members to excel in customer service.
✨Tip Number 4
Showcase your event management skills by discussing any past experiences where you've organised successful promotional activities. This is particularly relevant as the role involves growing business through events and appointments.
We think you need these skills to ace Fragrance Counter Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Fragrance Counter Manager position. Tailor your application to highlight your relevant experience in sales, team management, and customer service.
Craft a Compelling CV: Ensure your CV showcases your experience in retail management, particularly in fragrance or luxury products. Include specific achievements, such as sales targets met or exceeded, and any relevant training or certifications.
Write a Strong Cover Letter: In your cover letter, express your passion for the fragrance industry and your commitment to providing exceptional customer service. Mention how your leadership style aligns with the company's values and how you plan to drive sales and team performance.
Highlight Your Customer Relationship Skills: Emphasise your ability to build relationships with customers and team members. Provide examples of how you've successfully managed customer interactions and developed loyalty in previous roles.
How to prepare for a job interview at Artisan People Group
✨Showcase Your Leadership Skills
As a Fragrance Counter Manager, you'll need to lead and motivate your team. Be prepared to discuss your previous experiences in managing teams, setting goals, and how you’ve successfully driven sales in the past.
✨Demonstrate Product Knowledge
Familiarise yourself with the brand's products before the interview. Being able to discuss specific fragrances, their notes, and how they appeal to different customers will show your passion and expertise in the field.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of examples where you've handled difficult situations or exceeded sales targets, and be ready to share these stories.
✨Emphasise Customer Relationship Building
The role involves building relationships with customers. Be ready to explain how you have previously developed customer loyalty and how you plan to do this in the new role, highlighting any CRM strategies you've used.
