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- Tasks: Coordinate support desk operations and manage incident allocation to engineers.
- Company: Join a dynamic team in Runcorn, focused on efficient customer service and technical support.
- Benefits: Enjoy a negotiable salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment where your organisational skills make a real impact.
- Qualifications: Must have 10+ years in a similar role with excellent PC and communication skills.
- Other info: On-call duty every two months; work with cutting-edge technologies like Wifi and CCTV.
Support Desk Co-Ordinator (SDC), Runcorn. Effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineering resources. The SDC is also responsible for maintaining customer awareness and progress of nominated incidents. The SDC must be highly organised to manage their workload, have a minimum of 10 years’ experience in a similar role and be flexible to existing working processes.
Excellent PC and telephone skills are required. The ability to maintain a clear thought process when under pressure. Excellent organisational skills. Effective utilisation of logistics resources to meet cost targets. Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution. Report writing within the timescales to meet contract objectives.
Technologies used: Wifi, CCTV, Tablet, People Traffic Camera, ePos, Network Cabling, AV and EAS / RFiD. Salary is negotiable aligned to experience. 40 hours per week, Mon-Fri plus on call once every 2 months (including weekend).
Service-Desk Co-ordinator employer: Odin Recruitment
Contact Detail:
Odin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service-Desk Co-ordinator
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Wifi, CCTV, and ePos systems. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Prepare examples from your past experience that showcase your organisational skills and ability to manage incidents under pressure. Being able to articulate these experiences clearly can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role requires excellent telephone skills, consider role-playing scenarios where you provide updates to customers or manage their expectations effectively.
✨Tip Number 4
Research common challenges faced in service desk roles and think about how you would address them. This knowledge can help you engage in meaningful conversations during interviews and show that you're proactive about problem-solving.
We think you need these skills to ace Service-Desk Co-ordinator
Some tips for your application 🫡
Understand the Role: Before applying, ensure you fully understand the responsibilities of a Service-Desk Co-ordinator. Familiarise yourself with incident management, customer communication, and logistical resource allocation as outlined in the job description.
Tailor Your CV: Highlight your relevant experience, especially if you have over 10 years in a similar role. Emphasise your organisational skills, ability to work under pressure, and any specific technologies mentioned, such as Wifi or CCTV.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the job requirements. Mention your experience in managing incidents and maintaining customer awareness, and provide examples of how you've effectively communicated updates in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is clear, concise, and free from typos, as attention to detail is crucial for this role.
How to prepare for a job interview at Odin Recruitment
✨Showcase Your Organisational Skills
As a Service-Desk Co-ordinator, being organised is key. Prepare examples from your past experience where you successfully managed multiple incidents or tasks simultaneously. This will demonstrate your ability to handle the workload effectively.
✨Demonstrate Your Communication Skills
Since the role involves ongoing feedback to customers, practice articulating your thoughts clearly. Be ready to discuss how you've maintained customer awareness and managed expectations in previous roles, especially under pressure.
✨Familiarise Yourself with Relevant Technologies
The job mentions various technologies like Wifi, CCTV, and ePos. Brush up on these technologies and be prepared to discuss your experience with them. Showing familiarity can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to allocate resources efficiently or resolve conflicts. Practising these responses will help you stay calm and collected during the interview.
