Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage maintenance requests and deliver top-notch customer service in a fast-paced environment.
- Company: Join DJ Alexander, part of Lomond, Scotland's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellness resources, extra holiday days, and support for professional development.
- Why this job: Be part of a dynamic team that values diversity, inclusion, and fun workplace culture.
- Qualifications: No prior property experience needed; strong communication and problem-solving skills are essential.
- Other info: Work Monday to Friday, 9am - 5pm, with a competitive salary of £23,500pa.
The predicted salary is between 20000 - 26000 £ per year.
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
This is a permanent position located in our city centre office at 10 Sunnyside, Edinburgh, EH7 5RA. You'll enjoy a work week of Monday to Friday 9am - 5pm. The salary is £23,500pa.
What the job involves for a Property Relationship Manager:
- Managing day-to-day maintenance requests.
- Delivering a high standard of customer service for all customers.
- Ensuring we are being pro-active when we manage incoming queries.
- Understanding Landlord and Tenants responsibilities when managing the day-to-day requests.
- Managing the day-to-day telephone and email requests from Landlords, Tenants and Contractors.
- Ensuring maintenance issues are logged and managed effectively.
- Taking responsibility for outstanding tickets and managing these in a timely manner.
- Dealing with conflict using strong negotiation skills to resolve conflict.
- Working with contractors to ensure work carried out is done in a timely manner and to the correct standard.
- Ensuring safety certifications are up to date and making sure any renewals have been arranged in a timely manner.
- Working with the senior coordinators and team leader to ensure KPIs are achieved and escalating any issues when appropriate.
We're looking for individuals with qualities such as:
- Previous property experience is desired but not essential. Full training will be provided along with ongoing coaching where required.
- Great verbal and nonverbal communication skills.
- Ability to delegate.
- Strong customer service skills.
- Good organisational skills with a problem-solving ability.
- Good communication/negotiation skills and very competent in resolving conflict and potential disputes.
- Confident at relaying information.
- Ability to prioritise and multi-task.
- Ability to remain calm under pressure in a fast-paced environment.
- Good IT skills including MS Office Suite.
- Legal Right to Work in the UK.
Here's what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers.
- Our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications.
- Our company socials bring our people together.
At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Property Relationship Manager in Edinburgh employer: DJ Alexander
Contact Detail:
DJ Alexander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager in Edinburgh
✨Tip Number 1
Familiarise yourself with the property market in Edinburgh. Understanding local trends, rental prices, and common issues faced by landlords and tenants will give you an edge during interviews and help you demonstrate your knowledge of the area.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves managing day-to-day maintenance requests and dealing with various stakeholders, showcasing your ability to handle customer queries effectively will be crucial in impressing the hiring team.
✨Tip Number 3
Prepare for potential conflict resolution scenarios. Think of examples from your past experiences where you've successfully navigated disputes or difficult conversations, as this will highlight your negotiation skills and ability to remain calm under pressure.
✨Tip Number 4
Network with professionals in the property management field. Attend local events or join online forums related to property management in Edinburgh. Building connections can provide valuable insights and may even lead to referrals for the position.
We think you need these skills to ace Property Relationship Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Property Relationship Manager role. Emphasise your customer service skills, problem-solving abilities, and any previous property experience, even if it's not extensive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of DJ Alexander that appeal to you, such as their commitment to customer service and professional development opportunities.
Highlight Communication Skills: Since strong verbal and non-verbal communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively, resolve conflicts, and manage relationships with landlords and tenants.
Showcase Organisational Abilities: In your application, illustrate your organisational skills and ability to multitask. Provide examples of how you've successfully managed multiple responsibilities or projects in a fast-paced environment.
How to prepare for a job interview at DJ Alexander
✨Showcase Your Customer Service Skills
As a Property Relationship Manager, you'll be dealing with various customers daily. Be prepared to share examples of how you've provided excellent customer service in the past, and demonstrate your ability to handle queries and resolve conflicts effectively.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific responsibilities outlined in the job description. Knowing the ins and outs of landlord and tenant responsibilities will help you answer questions confidently and show that you're proactive about understanding the role.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to role-play a scenario where you need to negotiate or resolve a conflict, so be ready to showcase your verbal and non-verbal communication skills.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities and how you handle pressure. Think of examples from your past experiences where you successfully managed multiple tasks or resolved disputes, and be ready to discuss them in detail.
