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- Tasks: Lead retail operations at a vibrant venue with 34 bars and kiosks.
- Company: Join Levy, the leaders in world-class hospitality and catering.
- Benefits: Enjoy healthcare perks, discounts, meals on duty, and generous leave policies.
- Why this job: Be part of an exciting team delivering unforgettable experiences on matchdays and events.
- Qualifications: Previous experience in retail or hospitality management is essential.
- Other info: Ongoing training and career development opportunities available.
The predicted salary is between 27144 - 38000 £ per year.
As part of Levy, the market leaders in delivering world-class hospitality and catering, you’ll play a pivotal role in managing the retail operations at this iconic venue, with 34 retail bars and kiosks – employing up to 200 staff on a full match day across 23 home league fixtures plus internationals and other large scale events.From matchdays to special events, this is your opportunity to lead and innovate in a fast-paced, rewarding environment.
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Retail Operations: Assist in overseeing all aspects of retail food and beverage operations, ensuring smooth service delivery and adherence to company standards
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Team Leadership: Support the recruitment, training, and management of a motivated retail team. Lead by example to inspire excellent performance and service
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Customer Experience: Ensure all guests receive exceptional service, fostering a welcoming and memorable experience
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Financial Management: Assist in achieving sales targets, controlling costs, and maximizing profitability
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Health & Safety Compliance: Uphold health, safety, and hygiene standards across all retail outlets
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Event Delivery: Work collaboratively with internal teams to ensure successful matchday and non-matchday operations
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Previous experience in a similar retail, hospitality, or F&B management role
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Strong leadership skills with a hands-on approach to team management
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A passion for delivering exceptional customer experiences
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Financial acumen, including budget management and cost control
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Excellent communication and organizational skills
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Ability to thrive in a fast-paced, high-pressure environment
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27,144 per annum
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Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
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Aviva Digicare – Free annual healthcare check
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Exclusive Benefits & Wellbeing site (Perks at Work)
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Entertainment discounts – up to 55% off cinema tickets
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Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
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Travel discounts – Discounts with holiday companies such as TUI and Expedia
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Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
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Meals on duty
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Vodaphone discounts
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Pension scheme and Life Assurance
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Employee Assistance Programme
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23 days + BH’s and additional day off for your birthday
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2 days additional leave, following return from Maternity leave during first year back
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Competitive and supportive family benefits
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Day off for baby’s first birthday
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Holiday purchase scheme
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On-going training & development and career pathways
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Professional subscriptions paid
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Financial wellbeing programme and preferred rates on salary finance products
Assistant Retail Manager - Cardiff employer: Levy
Contact Detail:
Levy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Retail Manager - Cardiff
✨Tip Number 1
Familiarize yourself with the specific retail operations and customer service standards of Levy. Understanding their approach to hospitality will help you align your experience with their expectations during the interview.
✨Tip Number 2
Highlight any previous experience you have in managing teams, especially in fast-paced environments. Be ready to share examples of how you've motivated staff and improved service delivery in your past roles.
✨Tip Number 3
Prepare to discuss your financial management skills, particularly in relation to achieving sales targets and controlling costs. Think of specific instances where you successfully managed budgets or increased profitability.
✨Tip Number 4
Show your passion for customer experience by preparing anecdotes that demonstrate how you've gone above and beyond to ensure guest satisfaction. This will resonate well with Levy's focus on exceptional service.
We think you need these skills to ace Assistant Retail Manager - Cardiff
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Retail Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in retail, hospitality, or food and beverage management. Emphasize your leadership skills and any achievements that demonstrate your ability to manage teams and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service and your financial acumen. Use specific examples from your past roles to illustrate how you can contribute to the success of Levy's retail operations.
Highlight Relevant Experience: In your application, make sure to highlight any previous experience in fast-paced environments, especially in managing teams and achieving sales targets. This will show that you are well-prepared for the challenges of the role.
How to prepare for a job interview at Levy
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to create memorable moments for guests.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Highlight instances where you inspired your team or improved performance through effective training and support.
✨Understand Financial Management
Be ready to talk about your experience with budget management and cost control. Provide examples of how you've helped achieve sales targets or maximized profitability in previous roles.
✨Familiarize Yourself with Health & Safety Standards
Since health and safety compliance is crucial in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you've ensured adherence to these standards in your past positions.