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- Tasks: Join our team to handle customer enquiries and schedule deliveries.
- Company: Fittingly is a vibrant manufacturer of bespoke fitted furniture using cutting-edge technology.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a small team making a big impact in customer service and logistics.
- Qualifications: GCSE or equivalent required; experience in customer service and manufacturing preferred.
- Other info: Shift work may be required as we operate 7 days a week.
The predicted salary is between 25200 - 30240 £ per year.
Fittingly is a young and dynamic manufacturer of bespoke fitted furniture. We use cutting edge technology to enable our customers to design their own custom fitted wardrobe and storage solutions, which we manufacture in our factory in Fenton, Stoke-on-Trent, before being delivered and fitted nationwide.
We are looking for a talented and enthusiastic individual to join our small but growing operations team, which oversees all customer service activity, along with delivery and fitting logistics, and supporting our manufacturing function. Ideally, with a background in manufacturing, you will be used to working in a fast paced environment and will have experience in scheduling work for drivers and fitters.
Your key responsibilities will include:
- Handling customer service enquiries and resolving customer issues over the phone and by email.
- Establishing and maintaining customer relationships by providing excellent customer service alongside effective conflict resolution and complaint handling.
- Scheduling deliveries, ensuring effective and efficient use of our vehicle fleet.
- Supporting our fitters and drivers and helping to resolve logistical challenges and remedial work.
- Liaising with the factory manager to answer queries relating to order fulfilment and design.
Our ideal candidate:
- You should have good computer literacy and strong technical skills, with the ability to become a product expert and learn our in house systems and design tools.
- As an important member of our small team, it will be essential for you to be able to work independently, be highly organised and effectively prioritise your workload to coordinate multiple projects at varying stages.
- You should have plenty of experience dealing with customer issues, complaints and problem solving.
- You will play an important role in our small business, by being a key point of contact for our customers and contractors.
- A background in manufacturing would be preferable.
We are a 7 days operation and shift work may be required.
Job Type: Full-time
Pay: From £25,200.00 per year
Schedule: 8 hour shift
Education: GCSE or equivalent (required)
Contact Detail:
Fittingly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Advisor
✨Tip Number 1
Familiarise yourself with the bespoke furniture industry and the specific challenges it faces. Understanding the nuances of customer service in a manufacturing context will help you stand out during discussions.
✨Tip Number 2
Highlight any experience you have in scheduling and logistics, especially if it's related to delivery or fitting services. Be ready to discuss how you've successfully managed similar tasks in previous roles.
✨Tip Number 3
Prepare examples of how you've handled customer complaints and resolved issues effectively. Being able to demonstrate your problem-solving skills will be crucial in this role.
✨Tip Number 4
Show enthusiasm for the role and the company. Research Fittingly's products and values, and be ready to express why you're excited about contributing to their operations team.
We think you need these skills to ace Customer Operations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any background in manufacturing. Emphasise skills like problem-solving, scheduling, and logistics management that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you've successfully handled customer issues or managed logistics, demonstrating how you can contribute to their operations team.
Showcase Technical Skills: Since the role requires good computer literacy and technical skills, mention any relevant software or systems you are familiar with. If you have experience with design tools or scheduling software, be sure to include that.
Highlight Your Organisational Skills: In your application, provide examples of how you've effectively prioritised tasks and coordinated multiple projects. This will show that you can handle the fast-paced environment described in the job listing.
How to prepare for a job interview at Fittingly
✨Show Your Customer Service Skills
Since the role involves handling customer enquiries and resolving issues, be prepared to share specific examples of how you've successfully managed customer complaints in the past. Highlight your ability to maintain relationships and provide excellent service.
✨Demonstrate Organisational Skills
The job requires effective prioritisation and coordination of multiple projects. Be ready to discuss how you manage your time and organise tasks, especially in a fast-paced environment. Consider sharing a situation where your organisational skills made a difference.
✨Familiarise Yourself with the Company
Research Fittingly and understand their products and services. Being knowledgeable about their bespoke fitted furniture and manufacturing process will show your genuine interest in the company and the role.
✨Prepare for Logistical Challenges
As the role involves scheduling deliveries and supporting fitters and drivers, think about potential logistical challenges you might face. Prepare to discuss how you would approach problem-solving in these situations, showcasing your critical thinking skills.
