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For Companies At a Glance
- Tasks: Welcome clients, manage bookings, and ensure a smooth clinic experience.
- Company: Join a prestigious aesthetics clinic known for its luxury services and client care.
- Benefits: Enjoy competitive pay, career growth, and a supportive team culture.
- Why this job: Be part of a dedicated team in a fast-paced, rewarding environment focused on client satisfaction.
- Qualifications: 2 years in customer service, strong communication skills, and a passion for aesthetics required.
- Other info: Availability for weekend shifts is essential; perfect for those seeking flexible hours.
The predicted salary is between 30000 - 42000 £ per year.
A prestigious aesthetics clinic is seeking a Front of House Coordinator to deliver an exceptional client experience in a high-end, customer-focused environment. This is an opportunity to join a professional, caring, and dedicated team, ensuring a seamless and welcoming patient journey.
Role Overview
The Front of House Coordinator will be responsible for managing the client experience, from greeting patients to handling enquiries, bookings, and payments. This role requires excellent communication skills, the ability to multitask in a fast-paced setting, and a proactive approach to supporting clinic operations.
Key Responsibilities
- Provide a warm and professional welcome to all clients, ensuring a flawless patient journey.
- Handle phone and email enquiries, offering expert guidance on treatments and services.
- Manage bookings, process payments, and maintain accurate client records.
- Support the day-to-day operations of the clinic, including opening and closing procedures.
- Ensure the reception area and clinic are presented to a high standard.
- Monitor stock levels and assist with administrative tasks.
- Represent the clinic at open days and industry events.
Candidate Profile
- Minimum of 2 years’ experience in a high-end, customer-facing environment.
- Exceptional customer service skills, with a passion for delivering a luxury client experience.
- A people person – approachable, a great listener, and able to build strong relationships.
- Proactive and adaptable, thriving in a fast-paced environment.
- Interest in aesthetics, wellness, or luxury services.
- Strong IT and administrative skills, with experience using booking and diary management systems.
- Availability to work alternative weekends (full-day Saturday and half-day Sunday).
Compensation & Benefits
- Competitive salary based on experience.
- Career development opportunities within a multi-award-winning clinic.
- Supportive and professional team culture.
If you are passionate about providing outstanding client service and want to be part of a highly regarded aesthetics clinic, apply now!
Front of House Coordinator employer: Home Recruitment Ltd
Contact Detail:
Home Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Coordinator
✨Tip Number 1
Familiarise yourself with the aesthetics industry and the specific services offered by the clinic. This knowledge will help you engage confidently with clients and demonstrate your genuine interest in their needs.
✨Tip Number 2
Practice your communication skills, especially in handling enquiries and providing information. Role-playing scenarios with a friend can help you feel more prepared for real interactions with clients.
✨Tip Number 3
Showcase your ability to multitask by sharing examples from previous roles where you successfully managed multiple responsibilities. This will highlight your adaptability in a fast-paced environment.
✨Tip Number 4
Network with professionals in the aesthetics field, whether through social media or local events. Building connections can provide insights into the role and may even lead to referrals.
We think you need these skills to ace Front of House Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in high-end, customer-facing roles. Emphasise any relevant skills that align with the responsibilities of a Front of House Coordinator, such as exceptional customer service and multitasking abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for aesthetics and luxury services. Mention specific experiences where you delivered outstanding client service and how you can contribute to creating a welcoming environment at the clinic.
Highlight Relevant Skills: In your application, clearly outline your communication skills, IT proficiency, and experience with booking systems. Provide examples of how you've successfully managed client interactions and supported operations in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a prestigious aesthetics clinic. Mention your interest in wellness and aesthetics, and how this aligns with the clinic's values and mission.
How to prepare for a job interview at Home Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Front of House Coordinator, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for clients, demonstrating your ability to create a welcoming atmosphere.
✨Demonstrate Your Multitasking Ability
This role requires juggling multiple tasks in a fast-paced environment. Be ready to discuss how you've successfully managed competing priorities in previous roles, highlighting your organisational skills.
✨Express Your Passion for Aesthetics
Since the clinic focuses on aesthetics, show your enthusiasm for the industry. Research current trends and be prepared to discuss why you are interested in working in this field and how it aligns with your career goals.
✨Prepare Questions for the Interviewers
Engage with the interviewers by asking insightful questions about the clinic's culture, team dynamics, and client experience strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
