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- Tasks: Deliver training and assessments to learners in customer service and business administration.
- Company: Join one of Wales' top training providers, dedicated to skills and funded services.
- Benefits: Enjoy 30 days leave, a pension scheme, and discounts on gym memberships.
- Why this job: Make a real impact by helping others succeed while developing your own career.
- Qualifications: A1 assessor qualification or NVQ Apprenticeship in customer service/business admin preferred.
- Other info: Travel required along the M4 Corridor; training provided for the right candidates.
The predicted salary is between 20000 - 24000 £ per year.
£23,920 - £28,000 permanent full time, fantastic benefits. Monday to Friday 35 hour week, 4.30pm finish. Cardiff based but will travel out to learners along the M4 Corridor.
Our client is one of Wales' leading training providers of skills and funded services. They deliver Traineeships, Apprenticeships, Employability Skills and Jobs Growth Wales through their suite of funded programmes.
Our Benefits:
- Contributory Pension Scheme
- 30 days annual leave plus bank holidays
- Annual bonus (subject to qualifying criteria)
- Life Assurance
- Personal development and career opportunities
- Employee Assistance Programme
- Medicash - Healthcare scheme
- Length of Service Payment Scheme
- Employee of Month Awards
- Discounts on Gym Membership and fitness products
- Travel expenses and business mileage
- Cycle to Work Scheme
- Social & Charity Events
- Refer a Friend Payment Scheme
- Mobile Phones & Laptops (based on job role)
- NUS/ Totum discount card
Our client's commitment to employees has been recognised through the achievement of the following external awards: Investors In People - Silver Award, Corporate Health Standard - Silver Award, Green Dragon Environmental Award.
Ideally, we are looking for candidates who have done some teaching/assessing with customer service and business administration learners; however, they will train up candidates who have previously completed an NVQ Apprenticeship in this area as you will be familiar with the qualification requirements and assessment process.
Do you have an A1 assessor qualification or equivalent? Have you completed an NVQ Apprenticeship and would like to become an assessor/skills coach? Look no further, this may be a great opportunity for you.
Responsibilities/Duties:
- Deliver training programmes to assigned learners/clients ensuring the highest possible standards are achieved.
- Covering a regional area, travelling to visit learners in the workplace to undertake assessments.
- Complete ILP’s and map out learning routes for individuals.
- Reference and mark evidence collated in the workplace for Key Skill requirements.
- Completion of learner attendance records and learners guided contact hours ensuring audit requirements are met.
- Contribute to the planning, monitoring and achievement of agreed performance targets.
- Arrange further training through day release and deliver in-house training support as required.
- Develop course material to support the delivery requirements.
- Liaise with other team members in the development and delivery of courses.
- Maintain appropriate records of clients' achievements and meet performance criteria as laid down by relevant awarding bodies.
- Facilitation of tests as per awarding body requirements.
Do you have great organisational skills? Do you have knowledge of safeguarding, prevent and ESW requirements?
To apply for the Customer Service Business Administration Assessor role in South Wales, please email your CV to Tina Lacey. Recruitment is a specialist recruitment agency dedicated to the skills, training and employability sectors nationwide. We are committed to giving full free pre-interview advice and guidance right throughout the interview process.
Customer Service Business Administration Assessor employer: Tina Lacey Recruitment
Contact Detail:
Tina Lacey Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Business Administration Assessor
✨Tip Number 1
Familiarise yourself with the specific qualifications and experience required for the role. Since they are looking for candidates with an A1 assessor qualification or equivalent, make sure you highlight any relevant certifications or training you've completed in your discussions.
✨Tip Number 2
Network with current assessors or trainers in the field of customer service and business administration. Engaging with professionals already in the industry can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your teaching or assessing experiences in detail during interviews. Even if you haven't formally assessed learners before, think about how your previous roles have equipped you with the skills necessary for this position.
✨Tip Number 4
Show enthusiasm for the company's commitment to employee development and their awards. Research their training programmes and be ready to express how you can contribute to their mission while also benefiting from their personal development opportunities.
We think you need these skills to ace Customer Service Business Administration Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and business administration. Include any teaching or assessing roles you've held, as well as your A1 assessor qualification or equivalent.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with NVQ Apprenticeships and your passion for training and development in the field of customer service.
Showcase Your Skills: In your application, emphasise your organisational skills and knowledge of safeguarding and prevent requirements. Provide examples of how you've successfully managed assessments or training programmes in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an assessor role.
How to prepare for a job interview at Tina Lacey Recruitment
✨Showcase Your Teaching Experience
Make sure to highlight any previous teaching or assessing experience you have, especially in customer service and business administration. If you've delivered training programmes before, share specific examples of your success and how you engaged learners.
✨Understand the Assessment Process
Familiarise yourself with the assessment process for NVQ Apprenticeships. Be prepared to discuss how you would map out learning routes and complete individual learning plans (ILPs) for your learners.
✨Demonstrate Organisational Skills
Since this role requires great organisational skills, be ready to provide examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised and ensure that performance targets are met.
✨Knowledge of Safeguarding and Compliance
Brush up on your knowledge of safeguarding, prevent, and ESW requirements. Be prepared to discuss how you would ensure compliance in your role as an assessor and how you would support learners in understanding these important aspects.
